NATIONAL CAR RENTAL REVIEWS

トヨタRAIZのほぼ新車を受けとった。スタッフの対応はとても良い。オフィスは空港から２～３分のところにある。空港内のデスクで受付が終わると、送迎してくれる。

予約プラットフォームとしては、使いやすい。元々付与されている保険についてはもう少し詳しく表示されていた方がありがたい。車両の受け取りに関しては、QEEQ.COM上では、あたかも空港内で鍵と車を受け取れるように書いてあるが、空港内は受付だけで手続きは空港から２～３分のところにあるオフィスに移動して行われる。ただし、手際は良いのでそれほど違和感はなかった。返却も車を借りた空港近くのオフィスであるのでこの辺もQEEQ.COM上にはっきりと掲載しておいてほしい。オフィスから空港までは送迎してもらえるので心配いらない。

The whole process was really quick. I asked them specifically for Ford Explorer because I wanted to check that car and they had one available so overall great experience I only had the rental for less than 24 hours.

everything was smooth.

This experience serves as a serious warning to everyone planning to rent a car in Europe.
First of all, the car I reserved was completely different from the one I was given, and the difference was significant. The rental company claimed that the given vehicle was the only one available. Since we were rushing to keep to our itinerary, we didn't argue much. The most outrageous part was that the car we received was actually broken. Initially, when shifting into first gear, the car reversed instead of moving forward. We thought it was just us being unfamiliar with the car's operation, so we didn't pay much attention. However, the issue persisted for about ten minutes. Later, as we were driving towards the parking lot exit, the car completely stalled on an uphill slope and even started smoking. The rental company insisted that the damage was our fault. When the car was handed to us, the fuel level was already close to empty, making it seem like this was a trick being used repeatedly. They directly charged €1500 from my credit card. Now, I’ve filed a complaint and it's already been over a month and a half without any progress. There are many details I won’t elaborate on, but overall, it was a terrible experience. It seriously ruined our travel plans for the day. Not only were we delayed, but we lost over €1500 for a car that didn’t even leave the parking lot. On top of that, they refused to refund the fee for that day’s rental. Honestly, the whole ordeal felt sickening, like eating something disgusting.

I booked a Ford Focus wagon, but was given a Volkswagen MPV instead, and the power was insufficient. The service during the rental process was satisfactory.

We reserved a Mercedes A-Class automatic, but the store had no stock and replaced it with a BMW 1 Series manual, which we refused. They then upgraded us to a GLB, but there was a £300 upgrade fee. At pickup, they said the fee would be refunded when we returned the car. However, at drop-off, they denied it. The inspector claimed I had signed for it, and the salesperson avoided me the entire time. The store manager brushed me off, and they refused to check the surveillance footage. Extremely poor experience.

The rental company charged additional fees during the rental process, and after returning to my country, my credit card was charged more than 400 USD. Fortunately, after a Rent-A-Car investigation, the money was refunded.

The actual car model was different.

They maliciously set traps to deduct insurance and provide unclear bills with random charges. Avoid renting from this company at all costs! Their response to complaints is extremely rude!

Quite good.

Okay

Excellent

Easy to book

It's okay. Previously, the car booked online took some time to become available, but they quickly provided a slightly inferior replacement.

It's okay

The car rental process was smooth, and the condition of the car was excellent.

Satisfied

Very good attitude.

Quite satisfied. There was no waiting in line when I arrived, and the service was great. They even gave me tips on how to save on airport parking fees.

Generally satisfied, fewer tricks, and more sincere service.

The management is somewhat chaotic and there are too many people.