Due to not meeting the age requirement for the rented vehicle, the order was unusable. I had to pay separately, and it was very expensive. The car was also small, and couldn't fit all our luggage.
It's quite far from the train station platform. If you don't have someone watching your luggage and have to return to load it after getting the car, it can be tiring. The staff is very warm and friendly.
However, most websites start by saying that cars can be hired from £15 a day, which a big myth. £50 is closer to the truth. This is quite acceptable to me, so perhaps the websites can happily be more truthful!
The staff at the National counter were very efficient, yet thorough.
About QEEQ:10.0/10
I do not know what this Price Drop Predictor is!
I was not flying in to Edinburgh. I also do not carry a credit card. So I called/messaged the customer service team. I got a call back in less than 15 minutes and a young girl cleared all my doubts. I had no issues when I went to pick up the car.
Scheduled pickup time was 9:00 AM, but no car was available when we arrived. After nearly an hour of coordination, they asked us to go to the train station to get the car (returning the car still had to be done at the originally agreed location). We then waited for almost another half hour.
Finally, a black Santa Fe arrived, but it was already very rushed, and the lighting in the underground parking lot was dim. We noticed the rear bumper was visibly damaged.
The next day, when returning the car, the staff had a tough attitude, claiming there was a barely noticeable dent of about 4 cm in diameter on the front of the hood. It was so unfair. Despite all our explanations, the deposit (£250) might be used entirely for compensation, and insurance couldn't cover this (even though we had full coverage).
Terrible service!
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