CAR RENTAL REVIEWS ON AVIS IN EDINBURGH

Understaffed, long wait at certain times.

Excellent service attitude, they stayed late to help us pick up the car! Not as bad as some reviews said.

Three people in line, waited about 15 minutes, efficiency was acceptable.

Smooth car pickup and convenient drop-off. Just to note, the car model was actually MG Pilot, but since it wasn't in the dropdown menu, I had to select MG5.

Smooth car pickup and convenient return. It should be noted that the actual car model was MG Pilot, but the dropdown menu only had MG 5 as an option.

Short waiting time.

Satisfied with the excellent service

Very friendly staff.

Always a smooth booking experience.

Satisfied

Customer service was rude and there was a large crack in the windscreen. They had no other cars apparently so we had to take it.

I booked an SUV, but got a Skoda instead. They said there were no SUVs left in the same category... Okay, I accepted it. On my way, the parked car was hit by a blue Golf, which was entirely the other party's fault. When I returned the car, I filled out the necessary forms. They said it would take about three days to confirm the responsibility with the other party's insurance company and send me an email, but there was no follow-up... Then I discovered that my credit card was charged £422 for all the car damages... Zuzu Car said they would contact the rental company, but there was no response. Finally, I had to email Avis myself, and they replied saying the investigation was still ongoing... There's no telling when the money will be refunded...

Picked up the car in Edinburgh; no queues, great service. They just asked if I had bought insurance and did not try to upsell me.

Very good. I actually got a Vauxhall Mokka 1.4. The car was very new and in great condition. No upselling.

Rented a Mercedes C, but they gave me an Audi A4 with 51,000 miles. Two days later, the axle broke in a parking lot. Called the shop for a replacement, waited over an hour for AA to come. AA said they couldn't fix it, contacted the shop for a car change. Was told to drop off my family and go 56 km to another shop to get a replacement. Got a Mercedes A, the process took over 5 hours. Was charged over 500 pounds, issue still unresolved.

Excellent customer service! We were helped by the friendliest person who was efficient, patient and thorough. We were given a car within the class we requested, and a hybrid to boot! Would highly recommend AVIS.

Simple and quick

Best car rental

Good

Overall, I give five stars for the car rental experience, but I deduct two stars for the Avis customer service during car return. A female employee named Glacé had an extremely impatient and rude attitude, as if I was there to borrow money instead of returning a car. When I couldn't find the return location for the first time, she even said 'Oh my goodness, how can’t he do it.' I strongly request that this review be forwarded to Avis as an official complaint!

Both the car pick-up and return were quick, and the overall experience was very pleasant.

Excellent