I booked an SUV, but got a Skoda instead. They said there were no SUVs left in the same category... Okay, I accepted it. On my way, the parked car was hit by a blue Golf, which was entirely the other party's fault. When I returned the car, I filled out the necessary forms. They said it would take about three days to confirm the responsibility with the other party's insurance company and send me an email, but there was no follow-up... Then I discovered that my credit card was charged £422 for all the car damages... Zuzu Car said they would contact the rental company, but there was no response. Finally, I had to email Avis myself, and they replied saying the investigation was still ongoing... There's no telling when the money will be refunded...