Understaffed, long wait at certain times.

Very friendly staff.

Always a smooth booking experience.

Overall, I give five stars for the car rental experience, but I deduct two stars for the Avis customer service during car return. A female employee named Glacé had an extremely impatient and rude attitude, as if I was there to borrow money instead of returning a car. When I couldn't find the return location for the first time, she even said 'Oh my goodness, how can’t he do it.' I strongly request that this review be forwarded to Avis as an official complaint!

Excellent service attitude, they stayed late to help us pick up the car! Not as bad as some reviews said.

Used AVIS in both Germany and the UK. The overall service was nothing special but also had no issues. However, both times I was given a car that was a lower tier than the model advertised online.