Extremely dissatisfied. We felt deceived during the rental process. Despite no collisions occurring, we were told that the wheel rim damage was our fault and charged a staggering 4500 yuan as compensation. The amount feels excessive, and the basis for pricing is unclear! Anyone can see that this damage is clearly an old issue. Additionally, the actual vehicle provided did not match the one we reserved. When picking up the car, the staff didn't accompany us to inspect the vehicle; instead, they asked us to take the car ourselves, which raises serious doubts that this might have been a premeditated scam.
Ordered a transit van but given a Toyota Proace - significantly smaller and almost not fit for the purpose I hired for.
Counter agent demanded I fill out a positive review of his service before giving me the van keys… only then to give me keys for a significantly smaller van than I ordered. Not impressed.
The service provided by the staff was excellent. He explained the key terms thoroughly and professionally, and the self-service car return was very convenient. I chose AVIS for car rental a few years ago in Europe, and the experience remains consistently great.
The rental company charged additional fees during the rental process, and after returning to my country, my credit card was charged more than 400 USD. Fortunately, after a Rent-A-Car investigation, the money was refunded.
This was my first time renting a car in the UK and driving on the right-hand side. Driving in the Scottish Highlands with narrow roads took some time to get used to. The vehicle was in excellent condition. The staff handling pickup and return were efficient and straightforward, and the car was even upgraded!
Very satisfied, they even gave me a Volvo XC90. A heads-up: if it's a diesel car, check the Ad Blue level. As long as you don't run out, there's no need to refill it.
I have paid the full insurance from axa insurance from the qued application and the employee in the desk said that my axa insurance isn't valid because it's a third party..obviously it was lie and I paid almost 210 euros for an insurance she told me about the glasses and the tires
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