Although the paperwork said there was no damage to the vehicle there was a large chip in the windscreen that if I hadn't pointed out to the staff member I would have been charged for on returning the vehicle.....I suspect this is how they make money!!!!
About QEEQ:8.0/10
Easy to use but was expensive for a small car for 2 days rental
Le véhicule (une Tesla modèle S) n'était pas rechargé entièrement : Charge à 70% au lieu de 100%.
Un pneu était crevé : le voyant de sécurité s'est allumé moins de 5 miles après notre départ de l'agence de location (aèroport d'Edimbourg).
La ceinture de sécurité côté passager fonctionnait mal....
Bref, j'ai perdu une demi journée de mes vacances pour ramener le véhicule à l'agence pour qu'il soit échangé par un autre.
Return check in involved waiting in cold car park while very pleasant man went through his job, but was that necessary that I had to be there? On other hires I just dump the keys, or else someone is checking the car as soon as I pull up and start offloading the bags.
We had to wait the entire afternoon to get the car! It wasted a whole precious day of our time. The staff had a bad attitude and tried to deceive us. We called the day before to confirm a car was available, but when we arrived, they said there were none! They forced us to take an old minibus, and the next day we had to go back to the airport to change the vehicle.
I booked a Mercedes C-Class, but initially got a CLA. They claimed it was the same class, but it was too small for four people and four pieces of luggage. Upon request, they switched it to a standard C-Class.
I like renting a car from Alamo, because their custom service is quite good in US, but this time I hired in UK and again, their custom service was pretty high standard and I am not sure if Scottish ppl are so helpful or what, their quick service and manners were great. What I was surprised was they called us after I went a car while I was waiting for my flight.... everything was so quick and smoothly managed. I am very happy with that.
About QEEQ:8.0/10
I have to say thank you for quick response when I needed to cancel my bookings and confirm with me few times to make sure it has been cancelled or not. Appreciated that.
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