CAR RENTAL REVIEWS ON EASIRENT AT EDINBURGH AIRPORT, EDI

They deliberately made it difficult because I didn't purchase additional insurance!

Customer service very helpful as we needed to change the drop off location to Glasgow. Pick up location a long way from Edinburgh Airport and drop off location was a gas station since it was before opening which was odd.

Great prices. Would recommend to others

Everything was in great shape.

Thank you fr the friendly check-in process.

Car was very clean. Counter staff was easy going but took sometime for other person. Insurance was very costly!!!

I recommend buying insurance from the car rental company. QEEQ's own insurance requires you to pay upfront and the rental company also needs a £2000 deposit, which is locked for a long time. I had an accident this time, and fortunately, I thought the deposit was too high, so I bought comprehensive insurance for £200 from the rental company. When the accident happened, I called the rental company directly. It's impossible to reach QEEQ's customer service on the phone. If they charge customers, but can't provide the service, why make it difficult for people abroad?

Only complaint I have was the inside of the windows were not clean.

Counter staff very helpful.

The staff were excellent throughout - courteous and so nice, really had a wonderful experience in Edinburgh with Easirent. Basically no waiting time at the desk and the car was in tip top shape! Thanks a lot guys you were stars!!

Long wait times for shuttle bus and processing, very poor attitude.

Although I had purchased full insurance from the rental company and prepared a credit card for the deposit, the staff kept pushing their insurance. Even after showing the English version of the contract stating I had full insurance, they refused to acknowledge it. When they tried to process the deposit pre-authorization, they made mistakes and it showed as failed. However, after calling my credit card bank, I confirmed that the first attempt was successful and had an authorization code. The car rental staff refused to verify this, seemingly forcing me to buy their insurance or they would cancel my reservation! It took two hours to finally get the car, greatly affecting my schedule. The pre-authorization occupied £1250 of my credit limit. Appealing this seems like a long wait. Extremely unsatisfactory!

Car was a competitive rate, ideal size and generally sound if a little dirty. Location is about 10 minutes from the airport, a shuttle bus is provided but operated by a parking company and not good 'easyrent' identification signage to see it. Car was not clean when collecting, difficult to inspect for any damage to sign off collection paperwork. Return was challenging (before 6.30 am), office not open, told to park on kerb on street and return keys to nearby car park company - created unecessary risk for me as a customer. TLDR: Overall car as described and had competitive rates, staff were friendly -but- cleanlienesss of car, shuttle bus signage / instructions and return process system could be much better.

Booking always usually good with easyrentcars

They didn't recognize the full insurance from the rental platform and charged an additional £80 for roadside assistance, or they wouldn't release the car. Communication with staff member A was difficult, and they didn't answer calls from the rental platform service. It's been nearly a month since I returned the car, and the forced fee issue is still unresolved. Still waiting...

Sofa's were untidy as gave wrong impression as they did not reflect the rest of the service by Easirent.

EasyRentCars found car hire at great rate.

Staff is very feiendly, perfect service!

Counter staff were great - a pleasure to deal with. Car was a bit knackered. Wasn't impressed at waiting 40mins for the shuttle bus from the Airport - for that reason alone I wouldn't use again.

I would definitely recommend to a friend and I know who I will use to rent a car next time

Surprisingly friendly and efficient, but only once at the location, which was a real pain to get to: shuttle bus to nearby off-airport parking runs only 3 times an hour, which is no good if you're in a hurry.

The hiring process was so slow and the condition of the hiring company offices is terrible. I had to wait for over an hour to pick up my car. The staff of this company were so rude. The condition of the car was so bad. There was an engine fault on the car and the guy told me to add some liquid to fix it which I did but the fault remained. The car only had quarter of fuel which so inconvenient. I will never book a car with easirent again. Terrible experience overall.

Seems like a good alternative to rental cars.com.

They kept pushing us to buy insurance until we called the rental company, but still scared us with tales of daily tire blowouts in the Scottish Highlands. When we stated we would return the car with a full tank, they looked displeased, and eventually added an extra driver. The long dispute and refueling extended our pickup time by two hours, but the return time stayed unchanged according to the contract, and reasoning with them was futile.

They could improve the signage at the airport to the shuttle transfer area.