Customer service very helpful as we needed to change the drop off location to Glasgow. Pick up location a long way from Edinburgh Airport and drop off location was a gas station since it was before opening which was odd.
Although I had purchased full insurance from the rental company and prepared a credit card for the deposit, the staff kept pushing their insurance. Even after showing the English version of the contract stating I had full insurance, they refused to acknowledge it. When they tried to process the deposit pre-authorization, they made mistakes and it showed as failed. However, after calling my credit card bank, I confirmed that the first attempt was successful and had an authorization code. The car rental staff refused to verify this, seemingly forcing me to buy their insurance or they would cancel my reservation! It took two hours to finally get the car, greatly affecting my schedule. The pre-authorization occupied £1250 of my credit limit. Appealing this seems like a long wait. Extremely unsatisfactory!
1. The store is slightly far from the airport without clear directions. 2. They do not offer a paper contract to confirm the items charged. Despite clearly stating that no insurance was needed, they refused to provide a paper contract, forcing us to buy insurance and a tank of fuel. 3. The requested contract has not arrived even after half a month. 4. They charge a huge deposit. 5. Constantly pushing sales.
The website mentioned a shuttle bus, but no one answered the phone after calling for over 10 minutes. When I complained in-store, the manager acted like there was no issue with the phone, blaming me instead.
The hiring process was so slow and the condition of the hiring company offices is terrible. I had to wait for over an hour to pick up my car. The staff of this company were so rude. The condition of the car was so bad. There was an engine fault on the car and the guy told me to add some liquid to fix it which I did but the fault remained. The car only had quarter of fuel which so inconvenient. I will never book a car with easirent again. Terrible experience overall.
Counter staff were great - a pleasure to deal with. Car was a bit knackered. Wasn't impressed at waiting 40mins for the shuttle bus from the Airport - for that reason alone I wouldn't use again.
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Excellent price, great service, good experience!
Relevant Reviews on Easirent Edinburgh Airport
Rita Galsworthy
-
-
-
-
View more >Burton Brook
-
-
-
-
View more >Beatrice Daisy
-
-
-
-
View more >-
-
-
-
View more >-
-
-
-
View more >