Used AVIS in both Germany and the UK. The overall service was nothing special but also had no issues. However, both times I was given a car that was a lower tier than the model advertised online.
Overall, I give five stars for the car rental experience, but I deduct two stars for the Avis customer service during car return. A female employee named Glacé had an extremely impatient and rude attitude, as if I was there to borrow money instead of returning a car. When I couldn't find the return location for the first time, she even said 'Oh my goodness, how can’t he do it.' I strongly request that this review be forwarded to Avis as an official complaint!
The vehicle was in excellent condition and the service was very good.
About QEEQ:8.0/10
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