Poor! Exercise in futility!

They didn't have an economy car available when I arrived and they charged me an additional expense of over $80+ just to drive off. They wouldn't let me have a vehicle without payment. I was very disappointed in this process.

I didn't expect when time for pickup I did to pay extra for mileage even though it say unlimited mileage.

Great. Specifically the price drop protection

Horrible service picking up the car. Talking with someone over skype. No agents at site could assist had to wait until someone was free in another city.

Don't like the long wait just to rent the car from an iPad. This technology is lame and they made me call my insurance company while the guy on the iPad listened to confirm I have coverage. Also, I have not gotten my deposit back and the department at the call center was closed. For about the same price I should have rented from one of the big name places. Oh, and I didn't get a printed receipt at return because I didn't want to have to wait in the line again. By the way, that van was pretty beat up and had 56000 miles on it.

This rental was definitely a good deal. And the experience was close to an experience with larger, more established rental car companies. But if I may suggest... It was reasonable to specify “no smoking” as the contract was completed and as the car was released. However, to specify the car should be returned in clean condition, “no pet hairs and trash”, made me paranoid the entire time I had the car. I am a fairly neat person, no other rental car company I have dealt with has told me to return the car clean.