Overall satisfied, cost-effective

Unjustified charges

I had prepaid for a Mercedes e-class but Enterprise didn't have the car and I was given a BMW 3 series, which is a lower category car and offered a 15% discount which is supposed to get refunded to Easyrentcars, who will then refund the amount to me.

The price-drop protector helped me save money and I'm awaiting the amount to be refunded to my card along with the 15% additional discount that Enterprise offered ne because they gave me a lower category car.

When booking the car on the website it stated the car was sufficient for 7 passengers and 4 luggage - this was sadly not the case - it could fit 2 suitcases only passengers all had the other suitcases and hand luggage all over them which was far from ideal especially with 2 special needs children and that was with an upgrade to a ford galaxy

La voiture était très bien, bon état, peu de consommation gasoil, voiture stable. Le personnel d'accueil est très affable, sympathique et professionnel. Les prix sont très bien, nous avons fait 4 locations de voiture durant notre séjour et c'est la meilleure location. Le choix de véhicules est cependant limité car l'agence est petite et on ne peut pas choisir le véhicule à l'avance