The staff member at the pick-up was very courteous and helped us purchase full insurance coverage and ferry tickets to the South Island. His patient service resolved our issues and ensured a smooth trip. He deserves praise.
“Cheap & no-frills but perfectly adequate for what I needed.”
About Great Rentals:6.0/10
The car was good for the price I paid for the rental - just what I needed - right size & good luggage capacity. The car was not very clean on pick-up though - I had to clean all of the windows inside and outside just to see where I was going...It had not been washed for a while either I would say
About QEEQ:8.0/10
There is a lot of unnecessary complication with vouchers. The rental compnay just wanted a confirmation number, D/L & credit card - just like any other rental car outfit.
“Value for money through your online booking system was very good however ...”
About Great Rentals:6.7/10
On calling your office for pick your staff on the phone, English language was very difficult to understand, not able to give clear directions for pick up at the arrivals terminal in Auckland international airport. Your van has not advertising therefore when searching for the van there are hundreds of white vans! On arriving at your pick up location your staff were going to give me a very old SVU and not the one you advertise on your web page!!! Then I got a million excuses why I couldn’t get the car I booked... reason other people had booked ..... hello I booked this car back in April!!! Then the staff finally agreed to give me an upgrade in all the process took over an hour ! Staff are polite but very inexperienced and poor English!
Audio system with gps in japanese language makes it impossible to use it
About QEEQ:8.0/10
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Customer Service
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