The service attitude of a front desk agent named John at Advantage is very poor. He always tries to upsell additional insurance and other services to Chinese customers. When I refuse to buy, he becomes unfriendly. For example, he pushes for upgrades on insurance, toll fees, and purchasing fuel from them.

Long wait times even if there are only a few people in line. Additionally, they try to upsell insurance and threaten jail time if you cause an incident...

Waited 2 hours, only one person working! Waited 30 minutes to return the car, no one was at the return center.

The rental process was not even completed, and the staff member opened his snack and started examining its ingredients, discussing it with his colleague. They completely ignored us waiting for them to finish. Additionally, they kept pushing for insurance sales without explaining the toll fee system for the Golden Gate Bridge.

Car smelled of smoke and cleaning solvents or mold. Buses don’t run often enough. 25 minute wait is unacceptable