The car was smaller then advertised. also had a damage in a door. The airport pick up took over an hour while it was only 10mins drive away . So had an infant waiting out in cold weather not knowing when we were being picked up. Then get stung an extra $500+ because i didnt have a credit card where as every other rental company is fine with visa debit card .
The company scams you. They pretend the reserved car type is unavailable and ask you to pay more. They also overcharge and don't provide airport drop-off.
Waited for the shuttle bus at the airport for at least 45 minutes, even had to call to urge them; then had to queue at the store, very slow service, took at least another half hour to complete the paperwork and get the car, severely delaying our schedule.
I had gotten third party insurance for the car and explained to easirent that I already had insurance and didn't need it. They still made me put down a sizable deposit which they said would be fully refunded, but then somehow charged me 27 pounds a day because they said I had asked for a reduced deposit. I had questioned the +1,000 pound deposit which they said they would reduce to 150, but then charged me for it. It is in the fine print on the contract after looking back over, but they quick talked me into it at the counter as they rushed me through the sign in process. So just be careful!
“Again staff and car we're great but extras would put me off using easirent in future !!”
About Easirent:10.0/10
Service and car we're great, just disappointed in the extras , made a cheap car super expensive, the no excess insurance of 40€ was to much.
About QEEQ:10.0/10
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