I needed to change my drop off location near the end of my stay and it was no hassle and free
Mary Ireland
New Zealand
Reviewed: Mon, Jan 21, 2019
About Apex:10.0/10
I was very pleased with the service I received from staff. I was expecting a manual drive not an automatic. But with a short intro from a member of Apex staff I was confident to drive off in a matter of minutes. It's so much easier on those steep windy NZ roads!
“Good value for money but the interface between the rental complany and QEEQ could be improved”
About Apex:8.0/10
There were no staff at the office and so needed to wait. Their IT set up was rudimentary, but the staff member I dealt with was very pleasant
About QEEQ:7.0/10
Due to arriving in Picton earlier than I planned i enquired with Apex about taking the car the afternoon before and paying for the additional rental time. They said the car was available but they could not alter the pick up time because it was booked through an agent (QEEQ) who i need to contact to alter the booking. I eventually found a phone number to call QEEQ but the line quality was poor and the person on the phone said i needed to call someone else. It all got too difficult and bureaucratic so I didn't bother
The car was exactly the same as mine at home so I could just get in and drive away.
2 pointers:
It would be really useful to include the cargo cover as we had to drive around for 16 days with our suitcases on view. Luckily no one was interested but not having one could encourage theft.
A mobile phone holder would be really useful for using Google Maps, etc.
About QEEQ:10.0/10
It was great on the whole, but didn't list itself as an Apex 3rd party so no one was at the desk to meet us and luckily the Apex staff arrived about 20 mins after we got there.
For Drop off location, perhaps there should be an Apex sign. The GPS we hired was very poor, it couldnt find the satellite, and also the screen was not sensitive enough for touch.
About QEEQ:8.0/10
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I needed to change my drop off location near the end of my stay and it was no hassle and free
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