They didn’t cancel my insurance to £200,00 yet and I have to pay

The car was in good condition, but the company is relatively small. Service was average, and they tried to upsell insurance.

Even though I had pre-paid in full online while in China, upon picking up the car at the Sheraton Hotel at Heathrow Airport, I was suddenly asked to pay an additional £1,200 or I would not be allowed to take the car. After lengthy negotiations proved futile and urgently needing the car, I had to reluctantly pay despite knowing it was likely a scam. I had clearly rented an MPV but was given a Mitsubishi SUV instead, which was handed over after a cursory wash resulting in a long wait time. Upon returning the car, despite no accidents or collisions, I was accused of causing scratches and a loose left front wheel cover. Only after arguing did a white woman employee skillfully kick the cover back into place, suggesting everyone at the company knew it wasn't my fault. Nonetheless, I was charged £250 for the scratch! I rented the car for a week in early August and by National Day still hadn't seen the £1,000 refunded to my card even after deducting the £250. Where did the money go? Even if Zuzuche.com didn't take the money directly, you facilitated this transaction. Who's handling this matter? The staff at the airport branch, mainly from the Middle East, were extremely rude. I will never rent from them again and will advise everyone to avoid them. I urge Zuzuche to seriously investigate this issue, or I will document and share this experience with everyone.

First of all they didnt have the ford focus I asked for, the man informed me they only had one which wasnt in use at the moment and havent been in use for some time.I didnt feel comfortable driving the clio so I asked for it to be change the man cleaning the car had no problem with this however the man on the desk did and started arguing with his colleague right for front of me he was very aggressive and unprofessional and it was quite scary to be honest

The car had damage all over..Paid for full size van 7 people 4 cases but got a c4 piccaso no room for cases ..Smell in car found rottern milk in under tray floor ..fuel light on when collected not good and car not cleaned when brought out to me ..

I spent more than two hours to get my papers done then they told me that there is no car available. After that, they brought a car after 25 minutes.