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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 5535589251
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 5535589251
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Search for Easirent Car Rentals in London

Traveling All Over England

Reviewed: Sat, Oct 1, 2016
About Easirent: 2.0 /10
Even though I had pre-paid in full online while in China, upon picking up the car at the Sheraton Hotel at Heathrow Airport, I was suddenly asked to pay an additional £1,200 or I would not be allowed to take the car. After lengthy negotiations proved futile and urgently needing the car, I had to reluctantly pay despite knowing it was likely a scam. I had clearly rented an MPV but was given a Mitsubishi SUV instead, which was handed over after a cursory wash resulting in a long wait time. Upon returning the car, despite no accidents or collisions, I was accused of causing scratches and a loose left front wheel cover. Only after arguing did a white woman employee skillfully kick the cover back into place, suggesting everyone at the company knew it wasn't my fault. Nonetheless, I was charged £250 for the scratch! I rented the car for a week in early August and by National Day still hadn't seen the £1,000 refunded to my card even after deducting the £250. Where did the money go? Even if Zuzuche.com didn't take the money directly, you facilitated this transaction. Who's handling this matter? The staff at the airport branch, mainly from the Middle East, were extremely rude. I will never rent from them again and will advise everyone to avoid them. I urge Zuzuche to seriously investigate this issue, or I will document and share this experience with everyone.
car image
Easirent
Heathrow Airport(LHR)
London
United Kingdom

Relevant Reviews on Easirent Drivalia Car Hire

Wallis O'Casey

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Easirent
Heathrow Airport(LHR)
London
United Kingdom
Reviewed: Sat, Dec 1, 2018
“London-Liverpool-Newcastle-Edinburgh-Scotland-Manchester-Lake District-Cambridge”
About Easirent: 2.0 /10
Extremely dissatisfied, severe mistreatment of customers. They claimed our car was too dirty to tolerate. If they say it's intolerable, does that make it so? We still had time before return, and we were willing to take the car for a wash, but they said once the car entered their store, it wouldn't be allowed out. We still had over an hour before the return time, but they wouldn't let us leave. The cleanliness standard was entirely up to them. I didn't think it was dirty, just had some sand and mud inside from our trip to the Scottish Highlands. Isn't that normal? They delayed our time to catch the flight, insisting we pay a £100 cleaning fee. I just want to ask, does cleaning need to cost £100? I will never choose this company again, very dissatisfied. Goodbye!

Aries Becky

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Easirent
Heathrow Airport(LHR)
London
United Kingdom
Reviewed: Mon, Apr 9, 2018
“From Paynton in the South to Newcastle in the North, UK”
About Easirent: 2.0 /10
There were only three groups of customers ahead of me, but I waited for over 30 minutes. One was due to a computer error by the rental company that tried to add insurance to the customer's bill. The other two groups couldn't communicate well due to language barriers. Another reason was that selling insurance took a long time. By the time it was my turn, I had lost my patience and didn't check the terms carefully.

Vic Ezekiel

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Easirent
Heathrow Airport(LHR)
London
United Kingdom
Reviewed: Sat, Aug 25, 2018
“Heathrow, Oxford, Windsor, Heathrow”
About Easirent: 6.0 /10
Arrived at the store at 9:30 PM. The first floor was empty, and I only found an A4 paper directing me to the second floor after looking around. The process took about 15 minutes; the guy was wearing headphones, so he was slow. The store is entirely staffed by Indians, who are not very efficient. Returned the car at 5 PM. The whole process took 50 minutes because all the staff were busy. Unlike big companies like Hertz, they took a long time to check the car.

T.Spice

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Pickup Truck | Mitsubishi Katana or similar
Easirent
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Fri, Aug 30, 2019
“best value pick-up hire in London”
About Easirent: 7.7 /10
The location of the office and pick up point was a 15 or 20 minute cab ride from the airport, which is why they're such good value I guess. There was a free shuttle bus from the airport but it was a half hour wait and we had already been travelling all day so we opted for the cab.

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Economy | Ford Fiesta or similar
Easirent
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Wed, Aug 21, 2019
“Fine apart from the chaotic collection”
About Easirent: 7.7 /10
The car was fine, the challenge i faced was only with the collection process - had to use the kiosk first which failed and ended up trying three machines before finally having to go to the counter to finalise payments. Then was instructed to go to the front desk with a sheet of paper with a number on it. Was then told that i had to go back to the room with kiosks for collections, then back to the front counter when staff realised i'd been through the pre check in process, then to the waiting room until called. once called the car was still dirty so was told to go back and wait until cleaned then called again and was provided with a completely different car. Overall very disorganised so my score doesnt reflect my actual impression as all the scores above relate to things other than the collection 'process' which i found to be very disorganised.

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