Europcar is okay, but the cars I get from them are often below my expectations. This time I received a Volkswagen T-Cross, which wasn't even listed, so I had to reluctantly choose a Volkswagen Golf. Could you tell me if the car class was downgraded? If so, can I request a refund?

Satisfied. I lost my phone holder in the car. Please inform the rental company that I will visit the airport return location tomorrow morning to retrieve it.

No customer service at all, very indifferent attitude.

This rental company specifically scams Chinese customers. They pre-mark the wheel hub and then claim you damaged it when you return the car. How could it possibly get damaged there? German brains must be full of crap. They don't allow you to inspect the car when picking it up, and when returning it, they say everything is fine. Four months later, they deduct your money, truly shameless.

The store at the east entrance of Munich train station had my car ready when I arrived. They didn't mention any additional insurance, and I just filled out the information and picked up the car. The rental cost over 290 euros, and a deposit of 300 euros was taken.