The company claimed they didn't see my order and only found it after I called! They suddenly realized the order just came in! Please explain this clearly.

Pick-up and drop-off were very simple, staff handed over the car ahead of time, very considerate service

Couldn't get the car at all, QEEQ didn't help, and finally had the hotel pick us up. Terrible rental company.

The service from the pickup and drop-off staff was excellent. They even helped with our luggage, making the whole process quick and trustworthy.

There's no dedicated counter at the airport! You have to go to the service desk and make an announcement to call someone! The car wasn't in a full tank when handed over, so you have to refuel after picking up, which affects your schedule. They don't refund money if you return the car with more fuel, which is very different from experiences in other countries!