The process was very slow, they couldn't find the order and asked me to send an email myself.

The rental company didn't send me a confirmation email, which delayed me by over half an hour when picking up the car! The key point is I was rushing to catch a flight! Arrived to return the car close to 2 PM; my flight was at 3:15 PM. They delayed me for over half an hour, causing me to run with 40 kg of luggage to check-in. Didn't even have time for a tax refund, losing me some money.

The counter staff did not help me good enough and spent a long time to finish the process. they did not give any attention to the customers. As well as, they down grade the size of car for me, gave me a smallest size car to me. I had to tell them , I had reserved the 1500 cc car but they tried to give me the 1200 cc car(Honda Brio). This was a bad experience I got from Chic Car.

Nice car, nice service. Easy to book and pick up car. I am very happy. Thank you.

Nice car, nice service. Easy to book and pick up car. I am very happy. Thank you.

Not much to say, not a single problem with the car. Great experience! The only difficulty we went trough was the language. Sometimes it was difficult to understand each other during the pick-up process