EasyRent IN IRELAND are Superb! VERY friendly, helpful and considerate!
C.Robinson
Ireland
Reviewed: Sun, Feb 17, 2019
About Easirent:8.7/10
Nothing could have been better! The staff were all superb!
In my heading, I stress "Ireland" as Easirent staff in the UK are, in my experience, a bunch of crooks!
At Gatwick, after a 10 hour flight, I paid a "deposit" for a car I had already paid in full to rent, only to subsequently find they had charged me for an "Upgrade" to a Diesel car - which I didn't want or need - at more than the cost of the initial rental!
At Heathrow, they refused to give me a car I had booked and paid for because I did not have any utility bills dated in the last 3 months proving I lived at my address in the UK? I had been away for 4 months, I pay my bills by direct debit so do not get paper bills and have my bank statements sent electronically so how on Earth could I comply with the VERY small print of their contract? I offered them my passport to HOLD against the rental, £20 000 to be blocked on my credit card as a deposit or for them to run a credit check on me. They refused - but kept my money anyway and ignored attempts to contact them afterwards! I got a taxi to Green Motion down the road and they gladly gave me a car without needing any supporting documents!
Easirent Ireland MUST be a different company as the service there is fantastic and I would recommend them to anyone without hesitation!
Just avoid Easirent in the UK!!!!
“On current experience I’d go to a hire company that provides the car class booked.”
About Easirent:6.3/10
Was told the class/size of vehicle I booked wasn’t available, hence I had to leave a bag in Dublin with relatives. Witnessed the same routine with another customer when I returned the vehicle, which makes me wonder.
About QEEQ:7.0/10
Have yet to see a refund which the so called price protector achieved for me, certainly hasn’t hit my credit card. And it’s now 3 weeks since my hire started.
The experience with Easirent was fantastic from a service standpoint. The pricing for 8 days of use for the vehicle seemed significantly more expensive than was anticipated. During booking, the charges were approximately $515 which is higher than expected but accepted under the impression that would be the total amount of cost. When picking up the vehicle day of, there were additional costs of $495 approximately which is almost a 100% increase from the original booking and a total surprise. This was very upsetting but we had no choice at the time to another direction for booking at that moment and felt lied to/tricked.
Like: Excellent car condition, friendly staff, clear instructions, especially returning staff very friendly Dislike: Easirent should hold fuel deposit as charging to credit card incurred exchange rate loss for customer
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Customer Service
EasyRent IN IRELAND are Superb! VERY friendly, helpful and considerate!
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View more >Dislike: Easirent should hold fuel deposit as charging to credit card incurred exchange rate loss for customer