Excelle customer service

I paid extra for a SUV or similar. I got a small 5 door Kia Stoic. This is NOT a SUV, various excuses were made. Take it or leave it but no refund. Paid for was a SUV to seat Five, that would be impossible in the provided vehicle. I returned the car three days early due to there being no parking available at the Hilton Carlton nor any parking available less than a thirty minute walk to the hotel. I went to the Edinburg airport (EDI) at approximately 7.30pm, no one at the rental return area. Closed at 7.00pm. There was no indication as to where to park, I took a wild guess. I photographed the interior and exterior. I went to the airport and asked the agent what should I do, answer, where I parked should be fine and throw the keys in the drop box. Over one week later, NOTHING. No contact, no email saying return was complete, no offer of refund for several days early return, NOTHING!

Since it was provided by Europcar, the service was excellent and there was no forced insurance upselling! However, because it was a Keddy order, the deposit was too high! The deposit for a Ford Focus was 1100 dollars!

I had an upgrade which was great which was offered by the helpful agent,iam glad i did

Only one staff member on. Had over an hour to wait for collection. No free coffee or upgrade offered. Staff polite and helpful. Not his fault.

The counter staff were very helpful at pick-up and drop-off, but they do not take you to the car. you have to sign the papers before you see the car. The car was the expected size, cleanliness was acceptable, but it had a lot of scratches