Good

they charged extra $34 plus tax for an upgrade which i did not requested. when i asked about why the total increased from $64 to $136, the staff said difference was due to tax. the new total was not good value for the 2 days rental, to have rented from a very short of hands car rental company, took long time to pick up and return car.

Even after I had entered my phone number & email address in the Web App and again in the iOS app when I was reserving the car, Rental 24h had no record of me in their computer. As a result, this caused them to have to search for my reservation utilizing MY PAPERWORK. Thank goodness I had the documentation!

Office was closed at 10:30am. I was approached by a man & told to go to In-n-Out burger down the block to wait for the man to take people back to LAX. THey had only one person working the counter & it was him. It took me more than 1.5 hours to get my car. The rear passenger door was dented badly & the door would not close. When I opened the door the rubber seal fell on my head. I have photos. They tried to charge me over $86.00 & then put a $300 hold on my charge. When I told the man that I was going to call the attorney general if he charged me more than $86, he changed the price but I guess then that's why I got a car in poor condition. I want a refund.

Good service, good vehicle, easygoing staff. My only suggestion might be to instruct people to call shortly prior to drop off so there is no wait for a ride to the airport.

The staff were beyond friendly and really made the process enjoyable. They were really kind and seemed to like their jobs. The price was unbeatable--much less than anything else I looked at, so the value was great. They seem to be quite understaffed, with just one or two people taking on all the jobs (dispatch, driving people to/from the airport, and checking folks in). This delayed my pick up, as another customer was before me. The car I rented was quite average, but I wasn't looking for anything fancy. The only problem for me was that the car smelled very strongly of artificial cleaning products or air freshener, which gave me a headache while driving the car. When turning the AC on, the smell of marijuana overpowered the air freshener...not ideal, but what to do.