I told the staff that I had already purchased insurance in China, but they acted like they didn't know and only acknowledged it after I called the rental company’s customer service. They then said it was just a recommendation.

The vehicle we received was spacious and overall pretty clean. There was some minor damage that wasn’t on the report and before we left we had to report it and get the record amended. The staff were all friendly and helpful. Overall very good service and we would recommend and use again

Excellent. No complaints at all

Quick, easy and polite service at the airport terminal. Thank you :)

First time using Easyrentcars and I will definitely be using them again :)

Car (Peugeot 3008) was excellent and really nicely spec'd. Counter staff at pick up were not overly friendly and at pickup noon existent and i had top seek them out. They didn't even inspect car out give me my return paperwork to sign.

I returned the car and when I received the returns statement Europcar stated that the luggage cover was missing. However, the car is never came with a luggage cover. Not happy at all.

Good customer service and smooth booking. I contacted online chat to discuss the false claim of not returning the car with the luggage cover. Customer service assistant was very helpful and will contact Europcar to ask for the final invoice.