Stress free and easy.

Average

Great service at the store

The details of the full fuel option (full tank service) were not clearly explained when picking up the car. They said if the fuel wasn't used up when returning the car, we would get a refund. However, when we returned the car at the destination, there was no refund. Contacting customer service didn't help either. It's a lesson learned: don't pay any fees at pickup.

Overall it's quite good, with a competitive price. They didn't push any extra items when picking up the car. Since I was planning a road trip, I opted for roadside assistance at $5 per day, which is reasonable. Alamo is quite friendly about opting out of certain charges, like crossing the Golden Gate Bridge (north to south); if you pay online yourself, you can automatically opt-out of Alamo’s charges without contacting them. Picking up a car at San Francisco airport was quite intense, it felt like there were more people than cars, and you had to grab one as soon as it appeared.

Very good!