Upselling based on not having the car that you ordered

Excellent

I booked a Volkswagen Tiguan but received a plug-in hybrid Suzuki Across. The car had only 2000 miles on it and was quite new. The space was decent, but the small battery made it impractical for charging at public stations, so I had to drive it on fuel only, which was noisy but seemed fuel-efficient. Unfortunately, despite confirming with the staff at return that there were no overtime charges, the fuel tank was full, and the car was undamaged, I was inexplicably charged £20. I also did not receive a final invoice explaining the charges. It has been three working days since the platform sent an inquiry, and I have yet to receive a response. During pickup, there were 4-5 upsell attempts, but the staff awkwardly explained that they had to ask the customers due to system prompts, which I understood. I despise Europcar's system for this.

Picking up the car in London required taking a shuttle from the airport, but the pick-up was smooth. Returning the car in the Scottish Highlands was easy, as the staff just checked it quickly.

Fastest and most efficient pick up and drop off that I have found at Heathrow ever-and I travel a lot and have hired many cars.Car was ready and clean and performed perfectly for the entire 25 days

For some reason Easy Rent Cars were cheaper than going direct to the car firm. Didnt use the price drop protection but checked many times and never saw cheaper than when I booked.

The Vauxhall I was provided was NOT EQUIVALENT to the Skoda Octavia I booked. The Blutooth dis not work (greyed out in the menu). The AIR-CONDITIONING DID NOT WORK (in the hottest two we3eks in England's history)!!!