ブリスベン

Cut price is a decent rental company for a budget rental

Quite confusing to use at times. Especially the additional insurance was not correctly detailed. Pickup instructions also provided a wrong number to contact Cutprice Brisbane

Vehicle was upgraded

No problems

Car was old and in terrible condition. Our contract stated remote locking but the key was broken and with 3 kids this was not ideal. The car had a broken front bumper and other damages around the car. Customer service was really poor. One agent (the car washer) abused my wife and was very confrontational. Reported it to head office (as the car washer told us to) and Dean who we spoke to was very helpful. The car, whilst old, did run well and was the model we booked (just a pity about the locking system being broken and the agents not being bothered).

All was great except we didn’t know we couldn’t drive to Sydney. Not advertised. Only unlimited mileage.

When I picked up the car I was very unhappy with the condition and cleanliness, I asked for it to be right in my pre emails. Then I rang and asked for a swap and no one got back to me.