We didn’t get the car we reserved. The car we got was pretty neat up and the inside was a mess, stains everywhere. When we returned the car there wasn’t a shuttle van to take us to the airport, they think it was towed during the night. We smashed in with 2 other people into the car we had rented and someone dropped us at the airport.
- Waited for nearly an hour to get serviced due to the customer pick up/drop van being out of service. The only rental associate had to pick up/drop off customers while also checking in new customers
- They oddly charge deposits in Peso but do not charge at the current exchange rate therefore seeming to make more money than should be
- The insurance costs were OUTRAGEOUS and costed more than the actual rental car
- The rental vehicle while running well, had a LOT of dings, dents, scratches, and even punctures. We took a video and asked for a copy of the damage paperwork just so we knew what damage had already existed
- The rental office/location itself does not seem like it is set up professionally and doesn't seem very secure
The worst experience I have ever had renting a car. First no one came to pick me up at the car rental depot had to call an Uber. Then I waited 1 1/2 hours to get the car. On return I was told I owe the whole amount for the car which I already prepaid for. Then when I showed them my receipt they said I owed for liability insurance instead. I gave them my Visa to pay and was told that their system was down and I would have to pay cash or cheque which I didn’t have either. I told them to take my card number but they refused. I had to then go to an ATM which I got charged to to use to get money out. What a gong show. Never ever using this company again and I would not recommend it to anyway. There is no savings with all the aggravation it causes.
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