very nice service, fast and on time. clean car, well maintained, very pleasant ride.

Only electronic signatures, no paper records. I bought full insurance from the rental car company through Zuzuche. However, the rental car company still asked me to purchase additional insurance, which I didn't quite understand and ended up signing for. Consequently, I was charged an extra one thousand dollars for insurance. Zuzuche later translated the insurance names for me. I don't understand Chinese terms very well, let alone French.

No one inspected the car. I just picked it up and returned it. This time the car was relatively old.

It would be helpful if the pickup and drop-off locations were described in more detail to make them easier to find. This is especially important for locations at train stations and airports, where there are no specific building numbers. More detailed address information is needed.

Arrivée à l'aéroport avec 1h en avance. Refus au guichet de débuter la longue procédure de récupération. Nous devons revenir, refaire la queue une demi-heure, puis attendre la remise des clés, 25 min. Finalement, nous nous installons dans la voiture une bonne heure après l'heure de réservation.