I rented a Jeep Grand Cherokee and ended up getting a GMC Terrain and didn´t get the baby seats I requested. At the counter I was not informed that I was getting a different car. It was only when I got to the garage to pick up the vehicle that I was told to choose any of the cars (in the same category) that were parked there... I was a bit shocked. First I chose a Pathfinder that suited me very well but after putting all our luggage in and starting the car a message came up on the panel ¨key - low battery¨.... went to the company booth and was told they didn´t have a replacement battery so I had to choose another car. What a nightmare. I then chose the Terrain a which had less space then what I needed. The car was good and clean but space was crutial in our trip and the overall experiance with Dollar was bad.
Lady put down wrong pickup space number on papers. Spent ages looking for car to find out the space number didn’t exist. Had to source staff member to source car for us. Keep trying to sell you things you don’t need when all you want to do is rent a car.
About QEEQ:10.0/10
Discount for renting car for eight weeks!
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Customer Service
Didn´t get the car I rented!! Very bad!
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