The staff were efficient and enthusiastic. Any issues were resolved smoothly. The car we initially got was significantly different in size from what we booked, but it was quickly replaced after negotiation. However, finding the car was a hassle. Despite its close proximity, unclear instructions from the staff made us search for half an hour.

Booked a Ford, got upgraded to a Mercedes. Awesome! But the service attitude was just so-so. Our drop-off time was 1:00 PM, but we rushed to get there before noon in case they closed. The nearby construction made it hard to find the parking lot. We temporarily parked in front of the store and were told to wait, and then they just closed the door. Maybe this is how they treat Chinese customers abroad. We still haven't confirmed the final charges; the efficiency is quite disappointing.

The service attitude was poor and very impatient. When I had questions about the bill during pickup, they were rude and said if I didn't want the car, I should cancel the order. During drop-off, they nitpicked everything. When I wanted to call for confirmation, they said they were busy and couldn't wait. Overall, this was my first and last time using Hertz.

Very good, very convenient

All smiles when nothing goes wrong, cold faces when issues arise!!!