It took a full hour from arriving at the rental counter to completing the paperwork. Very inefficient, and they kept pushing insurance sales even after I clearly declined, which caused delays.

Budget's service was excellent, and the car was in great condition, having only 8,000 kilometers on it. It was my first time renting a car alone, and everything went smoothly. I have already booked another car with them for March through QEEQ.

I had to wait for the 20 minutes so that the employee finishes his private phone call infront of the pickup station. Then the car was SUV Tiguan and I have reserved a sedan Mercedes so didn’t like the options and when asked I was told that this is the only available option

It was my second booking from Munich Airport...Minimum 1 hour i waited there from tail...They should be faster than now...And nobody controled car,you should control and point all damages from car...We didnt see small point on right front door from darkness,now i am wondering how much i will pay for this point...They should deliver car and they should show past damages.

Easy and cheap

Budget we’re v poor!!! There was over 1 hour at the pick up desk. They tried to charge me upon vehicle return because there was no parcel shelf in the car - the car did not have a parcel shelf when I picked it up!