Extremely satisfied

The pickup service was quite slow, but the return process was faster. The car had low tire pressure and outdated features. The waiting time at the airport was too long, and service efficiency needs improvement.

The car rental company was quite friendly, but they said they would pick me up with a sign, yet no one showed up. I waited foolishly for half an hour. I asked other drivers who were picking up passengers, and they told me the rental company was inside the airport. But after leaving the airport, you can't go back in, so I had to walk 300 meters forward, enter the airport again from the departure level, pass security, find the rental counter, then they led me out of the airport again, walked another 300 meters, and back to the departure level, right across the road. I was sweating all over and wasted more than an hour!

We forgot to ask if it was HGS or OGS when picking up the car. Later, we were told the car had HGS, and we needed to buy a package for 20 Euros to use it. We bargained it down to 50 Lira, about 75 RMB, as we only used it for a small segment from Ephesus to Izmir and from Pamukkale to Ephesus. Others in our group paid around 30 Lira, and they were charged only for the actual usage of the toll roads. Additionally, a 700 Lira pre-authorization was placed after returning the car. Just yesterday, I noticed a 1 Lira charge, and I'm not sure why.

The car had 5/8 of the fuel tank and wouldnt refund the gas. They gaveusthe car at 1 oclock at night empty of gas. When asked to get full they wouldnt do it