Very close with pick-up and drop-off service

It was good car to drive

Excellent service. This was the first time I have ever hired a car to visit my family and was overwhelmed with so many choices. So glad I went with Bayswater and will certainly use them again.

The speed your staff handled the pick-up and drop-off was excellent, but I was annoyed my vehicle was no waiting at the airport as I did request "airport pickup" meaning for the vehicle, NOT ME in a bus to your office!

When booking through your website I requested "airport pickup" of the hire vehicle and what I got was "airport pickup of me in a bus to rental office after making phone call", so I was delayed in my "drive-away from the airport" time-frame which was an inconvenience.

Car wasn't cleaned as there was food in centre console also only had 3/4 full fuel tank service staff very abrupt and lacked in urgency kept waiting for 15 mins before being served abit more curtousy and helpfulness from staff would have been better after being served was given keys and told to go find car ourselves out in the lot overall I'm not happy with the service from staff or condition of the vehicle either definently won't be using no birds again when hiring a car not happy at all

Easy to use thankyou