Irresponsible , lack of professionalism..........etc

The car itself was great and was exactly what we needed for our stay. I was caught off guard once we got to the rental space due to the fact I was unaware of the extra charges that would be presented to me. I even spoke with someone over the phone before booking to get an estimate of the total. The final price was nowhere near the estimate.

The service was great! One thing I would suggest is to have a more convenient drop-off and pick up location.

Please include drop-off and pick-up locations into reservation so we can plan accordingly.

Tu Florida is a rip off company, I reserved a car for $76 and they made me pay $360. The forced me to pay an insurance they allegedly said it was mandatory and it wasn't. I had CDW insurance from my visa credit card and they immediately said I needed another insurance. The lady who helped me had the worse customer service and she said that I wasn't renting a bicycle. They overcharged me against my will. My friend who rented an SUV on that same day and also rented a GPS even paid less than what they made me pay. I demand to receive a refund from this poor service and this rip off company.

TU Florida did not call us back so we ended up renting on the spot from Hertz. We had a terrible experience and I will never do this again.

Car with flat tire and no other car to replace.