not happy with Routes but happy with QEEQ customer service and ease of use
B.Allai
Canada
Reviewed: Mon, Apr 13, 2020
About Routes:5.0/10
took them 40 minutes to pick me up from the airport. they were very busy, subsequently, the car I received was not properly cleaned. to the point that a hair brush and medicine from previous renter was still in the car...
I booked a sedan but got a hatchback. The service was okay, but there were long lines when picking up the car. Just so you know, you don’t have to queue when returning the car. By the way, I ran into a really frustrating issue: I booked a car with this company through Zuzuche in early February and paid the full amount, returning the car on time. But in early May, they charged me $400 without notifying me. Unreal!
This time ad it was very early in the morning, Routes staff were nice and as there were not many people the pick up was pretty much easy and smooth compared to the last time. The only thing I would like Routes to do is give the car with full tank gas instead of 3/4th as it would be easy for customer to return it with full tank as I had no option of filling it until 3/4 and had to fill it full
About QEEQ:10.0/10
It was very easy to book and cancel reservation, I had to cancel due to chnage in plan and the whole thing was very smooth
The Durango was nice. The pickup and drop-off location was far from the airport with only two shuttles, but then, the price was more reasonable than companies located right at YVR. I think the staff could have been more friendly and helpful. For example, they should probably at least show where the gas cover button is! Thoroughly enjoyed driving the vehicle though!!!
About QEEQ:8.0/10
The platform was good and price protector was great. However, when flights were cancelled due to weather in New York, we had to simply cancel and rebook so the price was not as good. Needs to be easier to shorten and/or extend without completely cancelling and starting over.
“Second day I could not start the car. I called them back and they said sorry we are under staffed.”
About Routes:5.3/10
0 customer service. I needed help to start the car at remote area they did not help me. I’m very disappointed with the service.
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not happy with Routes but happy with QEEQ customer service and ease of use
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