The staff at the counter was very very good . Puneet Kaur was the staff on duty . Extremely courteous and well behaved.. Performed her duty beautifully
About QEEQ:10.0/10
It's very good.. But they should also keep the pay later preference
RAJ was outstanding and receiving the car. Extremely help filling out the contract. When returning, car was checked-in in 3 minutes. Van driver was prompt and courteous.
When I arrived they tried to put my into a mini van claiming that was the only vehicle they had. After reading similar reviews I told them that the van was not acceptable, that I had paid for a SUV and that was the vehicle I wanted. Miraculous that they were able to find a SUV parked next to the other 11 SUVs on their lot!
The car was not correct! I booked and paid for a foord explorer 7 seater or similar but only got a Jeep 6 seater. Not the same and I paid extra for 7 seater! I went back to ask the budget cars rep and he said it was a 7 seater. But it was not and they would not check it over and said there was no more cars. We had to then pay for uber trips for the 7th passenger! This is no acceptable when I booked well in advance a 7 seater for 7 passengers.
About QEEQ:9.0/10
So far since raising the complaint they have been co-operative and willing to raise the claim against the supplier budget cars. Including compensation for the costs incurred for it being incorrect vehcile. But this is only over email communication, I am waiting to see how this claim materialises.
Guy who served me was awesome. Super efficient and was on the road in no time.
About QEEQ:10.0/10
Liaised with Avis via WhatsApp for us. We had delays on the flight into Seattle and the Amtrak over into Canada. I was worried we would arrive too late for pick up. They communicated with Avis brilliantly. Made it to pick up at 12:05 and they shut 12:30am
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