ST JOHNS CAR RENTAL REVIEWS

Like: Car was in good condition and worked well for our needs.
Dislike: Car was advertised as a Toyota but ended up a Ford. Inflexibility for adding a couple of hours beyond the exact 24h period - had a later flight to catch. An extra hour would have costed 50% of a full day - that's very poor customer service in my opinion.

Like: no hassel
Dislike: all good

Like: When I dropped the car off, a Thrifty employee came over and gave us a ride to the terminal. Then once inside, there was a lineup, and he said "Shall I just take the keys and we will send you the receipt?" Yes! Thank you.
Dislike: Had to walk 200 M from the rental desk to the where the car was, but not a huge deal.

Like: Great
Dislike: Rain

Like: Business trip so needed a reliable car, clean, no problems.

Like: I had no problems with the pick up, the vehicle, or the drop off.

Dislike: the car needed to be vacuumed there were a few french fries on the floor so it had not been cleaned.

Like: Really pleasant customer service.

Like: We were 3 adults and one teenager with 4 suitcases. Everything fit in the trunk. The Hyundai was very comfortable and well equipped. We drove 2,800 kilometres in 11 days with no problems. The car had 44,000 k. on it and there were quite a few small scratches but the rental crew apologized, saying it was normal wear and tear and not to worry if the gravel roads gave us a few more dings. Some companies can be very picky if you pick up the smallest scratch.
Dislike: Everything was great.

The car was modern. Check in was a breeze. Great experience.

Easy to book, and appreciated the confirmation of the booking just prior to the trip. Will definitely use again.

Like: Very friendy, efficient, knowledgeable staff and new, reliable vehicle.

Like: Good car, clean.
Dislike: It wasn't clear where I could drop it off.

The car was smaller than expected, but the counter staff, particularly Wanda. Helped us resolve her issue.

The booking was easy, but the car sizes were overestimated. I booked a car too small for my family.

Like: I was impressed with the friendly service. The staff was not under pressure, they were keenly interested in providing top notch service. They were very accommodating and let us drop off at the airport, since that was what out thirf party booking stated, so Avis accomodated this service for us.

The lady at the St. John’s airport Avis rentals was superb. She was quick and when I asked to make sure I had a GPS in the car she changed cars to accommodate.

Avis was easily located right beside the baggage claim at St. John's International airport and the staff was friendly and kind.

It was good. Only place that had a rental car available for St. John's for the dates I was booked. Made our trip.

Despite booking an economy compact this was upgraded for free to a Chevy Impala at the rental location. The Impala was surprisingly economical.

Like: Rental agent was friendly and helpful and efficient t.

Like: The lady at the desk was great! Can’t recall her name, but she was very helpful and friendly.
Dislike: The car we had booked wasn’t available so we’re were given a no charge upgrade.

The car was nice and pretty new but it was not very clean. There was a funny smell in it, like humidity... I tried to leave the windows open but it kept coming back. Also there was some dust and marks of what looked like someone opened a can of coke on the car... Even the mirror had those stains...