CAR RENTAL REVIEWS ON ROUTES AT TORONTO PEARSON AIRPORT, YYZ

Our flight was cancelled and then delayed. We booked the car to pick up at 8am, but need to delay the pick up to 6:40pm on the same day. We couldn't contact Routes to deferred the pickup time. It was stressful initially not knowing if they will keep our booking or still charge as no show. Otherwise, we are happy with the condition of the car.

I contacted QEEQ help lines couple times, they have been helpful.

I got a pleasant surprise with car upgrade. Staff were very pleasant at pickup he was very friendly. Also got a brand new car.

It is awesome. My only comment is now I didn’t get my points and that I have to scan my final bill which I was not given and Routes said they would send it by email and till now it was not sent.

I warn everyone, do not use Routes Car Rental. They are blatantly dishonest! It's a small rental company located outside the airport. When I went to handle my rental, there were hardly any customers, but the efficiency was surprisingly low. It took 2.5 hours in total, definitely not worth it. Not only is their service irregular and improper, but the few staff members I saw at the store appeared to be all South Asian and were dishonest, lying straight to my face. I had already purchased full insurance through the rental website, with the policy in both Chinese and English, but the staff claimed they couldn't understand and forced me to buy their insurance for over $20 per day. Even after speaking with the customer service rep from the rental website, they still insisted on selling me their insurance.

Reminding all friends, do not use Routes Car Rental! They are blatantly dishonest! It's a small rental company outside the airport. When I went, there weren't many customers, but the efficiency was still low. It took a total of 2.5 hours and it wasn't worth it. Not only is their service unregulated and unruly, but the staff I saw at the store all seemed to be South Asian and were dishonest, lying blatantly: I had already bought super comprehensive insurance on Zuzuche, and the policy was in both Chinese and English, but the staff said they couldn’t understand and insisted on selling me their insurance for an extra $20 per day. Even after I called the customer service of Zuzuche, they continued to push their insurance.

Waiting long time for shuttle pick up and the driver wasn’t helpful at all with my luggage

No

Counter staff took a while to get the car they seemed unorganized I had to wait 45 mins while my car was being “cleaned” even though my pickup was supposed to be 10am.

Super easy to work with. They even offer a free shuttle from the airport.

Super easy to use. Comparing prices to competing companies makes the decision simple. Will absolutely use again.

Can you please wash the car properly from outside and interior too. Overall customer service and car performance was excellent.

My experience at Routes is always stellar. Terrific customer service, efficient and friendly. The mystery vehicle was awesome! I highly recommend Routes Rental.

I am new to Qeeq.com. Customer Service is very helpful and friendly. Other than the ap giving me a bit of a challenge, I am very happy with this new Rental experience. I am a diamond member now and have gotten amazing deals! I have a few more upcoming rentals and am looking forward to all of them.

GOOD

N/A

Routes was able to get me a very nice SUV to use for the two weeks that I was back home visiting family. And when I needed to book a few extra days, they made the process extremely easy.

QEEQ allowed me to get a great deal on a rental vehicle. As always, super easy and convenient.

It's all a trick. I booked a Grand Cherokee but got a Kia wagon at the store. They shamelessly claimed it was an upgrade. Being in a foreign country, we had no choice but to accept what they said. Do they really think customers can't tell the difference between a Grand Cherokee and a Kia wagon? I will never rent from this company again! This is how overseas car rentals trap you, and this rental agency is no different!

You can't imagine how terrifyingly dirty the car was.

After calling at the airport, we waited an hour for the shuttle to arrive.

After booking, I received the pickup voucher. When I arrived and called, they asked where I was from. I said China, and they immediately said they wouldn't give me the car because I was from China. I immediately complained, saying firstly, you didn't inform of this condition before booking, and secondly, isn't this blatant discrimination? When escalated to the manager, the manager said we just don't rent to you. You should get a refund from the booking platform. This is truly ridiculous.

The store required us to purchase new insurance and didn't recognize the insurance already bought on the Zuzuche platform. After over an hour of communication, we finally contacted Zuzuche customer service back in China, but they still didn't acknowledge it. We had to pay for the insurance ourselves to get the car, and then seek reimbursement from Zuzuche upon return.

It was okay.

They are very focused and have always had a smooth experience.

Routes did not give us the car we rented, they downgraded us saying the insurance we got doesn't cover the car that we ordered which was a lie. Additionaly, they did not allow for a G2 driver's license holder to drive which is also a scam. We should have been notified in advance about this limitation.

The whole insurance and license thing should have been clear in advance

Great price, nice vehicle.

Easy to use, good customer service.