Car was good, line up at pick up was very long, vehicles were not available. It took me close to 2-3 hrs for pick up

Great

Best price and car was perfect. Will book again for sure. They accepted my card insurance.

Pick up & drop off service was ok. However, whenever I called to contact office, they never get the call.

Good price with fare car. Nice ! I will rent again.

The key fob of the car didn't work, so the car had to be opened manually. But, other than that the car was nice.

I spent almost 2 hours at the pick up store. The process to get a car form Routes is so so lengthy and paper based and tiring that in that same time I could file my papers and start running for the Premier of Ontario. I mean its just crazy long process - location is short staffed as well. I still gave 4 star rating just because the person at the counter was courteous though also already frustrated with that kind of paperwork. I could actually see their coffee cup filled and cold - their management has to do something about this crappy situation. There were abt 6 people ahead of me in the queue and still I spent abt 2 hours picking the car.

All well