9 /10 Excellent
Reviewed: Saturday, November 16, 2024
Like: Good price
Nice car
Great stuff
Airport shuttle
Dislike: Far from the airport
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Like: the trip was really good the van was comfortable the price was awesome
Dislike: The van rotors needs to be change.
Read More >9.6 /10 Excellent
Reviewed: Saturday, November 16, 2024
Like: The whole experience was awesome, friendly, helpful and professional.
Dislike: Nothing to report.
Read More >8.2 /10 Very good
Reviewed: Saturday, November 16, 2024
Like: Friendly staff. Brand new car. Very good price
Dislike: long waiting period for pickup.
Read More >9.2 /10 Excellent
Reviewed: Saturday, November 16, 2024
Like: Staff was very good and friendly, loved the the way they greeted and attended us. I also like the car as i had booked a 5 door SUV (Nissan) or similar & i got the Jeep wrangler. the kids just loved it and it was fun driving it.
Dislike: I did not like the long commute from arrival to viscount station and then calling them for the shuttle. i think this could be improved. When you are alone its fine as there is less luggage and easy. but with kids and alot of luggage its kinda difficult.
Read More >8.6 /10 Very good
Reviewed: Saturday, November 16, 2024
Like: Fuel consumption was excellent
Read More >9.6 /10 Excellent
Reviewed: Saturday, November 16, 2024
Like: everything
Dislike: the location
Read More >9.8 /10 Excellent
Reviewed: Saturday, November 16, 2024
Like: Neat and low mileage cars
Read More >9.8 /10 Excellent
Reviewed: Saturday, November 16, 2024
Like: Ok
Dislike: Ok
Read More >9.2 /10 Excellent
Reviewed: Saturday, November 16, 2024
Dislike: The transportation to the airport was so late that I missed my flight.
Read More >9.8 /10 Excellent
Reviewed: Saturday, November 16, 2024
Like: the car is too safe, good space inside
Dislike: no words
Read More >8 /10 Very good
Reviewed: Saturday, November 16, 2024
Like: service is fine, car is meet my standard.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Like: Professionalism
Dislike: Clean car and quick pick up and drop off at the airport
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Like: We were anxious to come to a new city and not know where we were going to; the GPS made the trip effortless and pleasurable. We were able to enjoy exploring different areas of Toronto, Cambridge and Kitchener to mention a few places...feeling confident and comfortable at all times. Staff was helpful and cheerful at all times.
Read More >9 /10 Excellent
Reviewed: Saturday, November 16, 2024
Like: Easy driving
Read More >8.6 /10 Very good
Reviewed: Saturday, November 16, 2024
Like: Very friendly & efficient staff, they even gave us a free upgrade :)
They provide a shuttle to & from the Viscount station.
Dislike: When we first called we didn't understand that the person was saying Routes, we thought they were saying Ruth"s.
We eventually figured it out.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Like: Everything esp the service
Read More >9.8 /10 Excellent
Reviewed: Saturday, November 16, 2024
Like: I liked all the process
Dislike: Well the bad thing was that I lost my wallet and the last time I used it was when I had to show Drivers licience and my insurance card. I thought I must have left it on the counter but when I returned from vacation the people working at the counter said there was nothing there.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Like: Friendly staff with professional approach, explained everything required some helpful tips about the toll highway. Drop off was smooth.
Dislike: Nothing
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
The best car rental experience. The staffs are extremely friendly and helpful. Vehicles are always very good.
Read More >8.7 /10 Very good
Reviewed: Saturday, November 16, 2024
Car was upgraded nice staff but drop off was bit poor not organised and waited too long for the shuttle..
Read More >8.7 /10 Very good
Reviewed: Saturday, November 16, 2024
Car provided wasn't as advertised. The car received was good but I needed more space for bags, hence had to take more trips and cost me more.
The pick up wait was over an hour.
The drop off time was smooth and quick.
If you could lower your prices more, this would help me book more.
Read More >9.7 /10 Excellent
Reviewed: Saturday, November 16, 2024
At pickup I was asked if I had rental insurance and there has been no other car rental company that has ever requested this additional information. I had to call in to my insurance company as I did not have the right paperwork to prove this to the Customer Service Rep. She stated that this requested is on the website but I still have yet to find it and she wasn't able to direct me to that particular request.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Car was dangerously low on gas at pickup. I had to return it with more gas.
Read More >6.3 /10 Average
Reviewed: Saturday, November 16, 2024
We have asked for the following refunds without a response as of today.
coolant: 15.26
windshield fluid: 3.11
not incursion into USA: 13.00
TOTAL: CANADIAN $31.37
Read More >7.7 /10 Good
Reviewed: Saturday, November 16, 2024
Staff gave me hussle about the mileage even though it's within the 3500 km allotted by my reservation at EasyRentCars. Staff claimed mileage is 1400 km only and wanted to charge for all extra kms.
Read More >9.3 /10 Excellent
Reviewed: Saturday, November 16, 2024
very friendly service.
Read More >7.3 /10 Good
Reviewed: Saturday, November 16, 2024
Looks like they dont have many cars to select from...I wanted a car and they gave a jeep...
Read More >9.3 /10 Excellent
Reviewed: Saturday, November 16, 2024
Great value for money
Read More >6.7 /10 Average
Reviewed: Saturday, November 16, 2024
The car was great. I got a Jeep Wrangler Sahara instead of the intermediate size car I requested. It was more expensive on gas but was very comfortable. The main issue I had with them is that I had to call my insurance to confirm that I was covered for rental cars even though I provided a copy of my pink insurance card.
Read More >9 /10 Excellent
Reviewed: Saturday, November 16, 2024
I faced some difficulties to add the full insurance to the car contract as the stuff refused to add it in the first time.
Read More >8 /10 Very good
Reviewed: Saturday, November 16, 2024
yes
Read More >9.7 /10 Excellent
Reviewed: Saturday, November 16, 2024
Routes was great. Had a great experience.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
The rented car exceeded my expectations. I received a new car in less than 10 minutes, the lady at the reception desk being very kind and helpful. I can't hope for anything better, even if the car doesn't rent directly from the airport parking (in this case the price could reach double). But the rental center is close to the airport and it is easy to arrive by a free shuttle bus from Viscount link train between the terminals station.
Read More >8 /10 Very good
Reviewed: Saturday, November 16, 2024
If you rent a car and it’s should be the car you rent and I did not get that
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Excellent service
Read More >9.7 /10 Excellent
Reviewed: Saturday, November 16, 2024
Routes has now served me on 4 occasions in the past year now. Somehow, they keep exceeding my expectations. Vehicle selection is great and the customer service has been excellent. I have to commend their counter service rep. Vivian on going above and beyond.
Read More >8.3 /10 Very good
Reviewed: Saturday, November 16, 2024
I ordered a medium Nissan suv, they seemed to want to push me in a jeep wranfler instead. I pushed back to get the Nissan. It was onlyb5000 km old. Very technically advance, could steer itself around corners type technology. Car was flawless in performance and got great fuel economy
Read More >9 /10 Excellent
Reviewed: Saturday, November 16, 2024
Yes
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Car exceeded expectations, process was simple
Read More >9.7 /10 Excellent
Reviewed: Saturday, November 16, 2024
Got a brand new car from them, pretty happy
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
The car we got (Jeep) was much larger than the car we chose (Toyota). Although the size of the vehicle was not an issue for me, it did mean higher fuel costs. I'm not sure a vehicle the size I ordered was available. This could be an issue for others.
There was no user manual in the car - we couldn't turn the internal lights off for a number of days until someone told us how. Even google couldn't help us (suggested taking the fuse out).
However, the service from Routes was excellent and I would definitely use them again.
Read More >9.3 /10 Excellent
Reviewed: Saturday, November 16, 2024
Car was in a great condition, staff were helpful, zero problems throughout the whole process.
The pick-up point being a shuttle bus ride away from the airport was a minor inconvenience, but as long as you take the time into account it's not an issue.
Read More >9.7 /10 Excellent
Reviewed: Saturday, November 16, 2024
They are vary friendly
Read More >9 /10 Excellent
Reviewed: Saturday, November 16, 2024
Great customer service.
Read More >9.7 /10 Excellent
Reviewed: Saturday, November 16, 2024
Pick up paperwork took a little longer than expected. As a bonus I was able to book the car for an extra day at the same great rate when I picked it up. Returning the car was super easy and quick.
Read More >9.7 /10 Excellent
Reviewed: Saturday, November 16, 2024
Ordered a compact, Rio or similar, but got the biggest car in the lot! A Dodge Durango no less! Lovely car to drive, although very thirsty. No complaints.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Good as usual, they gave me a brand new car.
Read More >4.7 /10 Average
Reviewed: Saturday, November 16, 2024
Terrible service. Spent over 1.5 hours to pick up the car. Car was reserved for 9am and paid for, I went there at noon and still the car was not available. I had to drive with them to the pick up lot 15 minutes away to collect the car. On reaching there, the first car had a flat tire and they gave us another car. They also charged for extra KM when the booking page said 3500KM included. It was a terrible experience.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
As the car we booked wasn’t back in they upgraded us to a 7 seater SUV
Read More >9.7 /10 Excellent
Reviewed: Saturday, November 16, 2024
I got upgraded to brand new Wrangler Jeep that only 16 miles odometer.
The problem was this car had 3600 cc engine and fuel wasteful.
The stability and comfortable also less compare with Nissan Rogue.
We got car with almost empty tank might be because of car just sent out from dealer.
The price is good and Routes didn't push me to buy additional insurence and else.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Excellent professional service
Read More >7.7 /10 Good
Reviewed: Saturday, November 16, 2024
The transfer from airport was good, but the pick-up process in the office was very poor. It took too long and communication was not good. We were totally confused by the directions given which we thought included the toll road into Toronto. When we happened to see a notice about the penalties for using the toll road, we were then told that that the instructions were NOT to use the toll road. We then decided to add a GPS which meant a further delay and a change of vehicle.
Read More >7.7 /10 Good
Reviewed: Saturday, November 16, 2024
There was one issue. Instead of "special SUV" Jeep Wrangler, I was given Nissan Rogue, which is mid SUV category. The staff at the counter insisted that Nissan Rogue and Jeep Wrangler are in the same category which is not true because even on their site Wrangler costs more than Rogue. Anyways, they didn't have Wrangler available and I took Rogue. The car was great, but still I would prefer to get what I booked - Jeep Wrangler.
Read More >8.3 /10 Very good
Reviewed: Saturday, November 16, 2024
Booked unlimited km, on a pickup was notified that its unlim for international customers only, 200km daily limited for locals. Really?
Also got a hold of 1500$ as a local while customer from states beside me got a hold of 500$.
Manager increased the daily limit to 400, good on that but shady practices of putting more harsh limits on locals for some reason
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Routes car rental staff fast and efficient. Highly recommended.
Read More >5.7 /10 Average
Reviewed: Saturday, November 16, 2024
This rental company staff should not exist .
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
I was surprised that this was a brand new vehicle - I was quite possibly the 2nd person to ever drive it
Read More >7 /10 Good
Reviewed: Saturday, November 16, 2024
There were only 2 people at the counter. They were on the phone constantly so not focused on customers in front of them. There were 2 people in front of me in line and it took at least 45 minutes to be served. Once we drove off the lot the flat tire sensor came on so we had to go back and get a different car. People returning cars had to stand in the same line as checkout.
Read More >6 /10 Average
Reviewed: Saturday, November 16, 2024
Fine print and restrictions should be made upfront. Not when you're there getting the vehicle late at night.
Read More >4 /10 Average
Reviewed: Saturday, November 16, 2024
The staff at Routes during our pick up was very rude and un-accommodating. We were originally picked up by a shuttle bus that didn’t belong to Routes, and taken to the wrong location. Once back at the airport and had the shuttle come again, the driver was very rude and told us we wouldn’t fit. We had a screaming baby and 2 small kids with us, and he was not willing to accommodate us at all. Or even offer any compassion to our situation. When we arrived at Routes the desk staff was rude, pushy and difficult to deal with. Overall Routes was not a pleasant place to rent from.
Read More >8 /10 Very good
Reviewed: Saturday, November 16, 2024
I am still waiting to be reimbursed for my deposit two weeks later
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Brand new car , competitive prices in comparison with other rental companies
Read More >9 /10 Excellent
Reviewed: Saturday, November 16, 2024
The rental experience and quality of the car was excellent. On pick up - staff was very friendly however she was serving phone customers at the same time and took a look time to complete our paperwork.
Read More >8.7 /10 Very good
Reviewed: Saturday, November 16, 2024
I expected 3500km but was told the policy for Canadians is 200 per day totalling 600. There was no flag to review the terms. Thankfully the rep allowed 500 per day, although I used more than that. Very upsetting to be put in that position.
Read More >8.3 /10 Very good
Reviewed: Saturday, November 16, 2024
The car was excellent. It took some time to be collected at airport and to get sorted out at Routes. Staff were ok. I had a query about items on the bill and sent an email to Routes. Did not get a reply
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Further than I thought but that was because I came from North York, not from the airport. The free shuttle from the airport is definitely a big bonus to go to the pick up/drop off area
Read More >9.3 /10 Excellent
Reviewed: Saturday, November 16, 2024
I spent almost 2 hours at the pick up store. The process to get a car form Routes is so so lengthy and paper based and tiring that in that same time I could file my papers and start running for the Premier of Ontario. I mean its just crazy long process - location is short staffed as well. I still gave 4 star rating just because the person at the counter was courteous though also already frustrated with that kind of paperwork. I could actually see their coffee cup filled and cold - their management has to do something about this crappy situation. There were abt 6 people ahead of me in the queue and still I spent abt 2 hours picking the car.
Read More >Jaspreet Perhar
Mississauga
8.7 /10 Very good
Reviewed: Saturday, November 16, 2024
Worst company i ever dealt with. Would never like to see there face again.
Had to pay extra $25 for KM even though i booked 3500 km included in the booking.
Read More >8.3 /10 Very good
Reviewed: Saturday, November 16, 2024
Routes se trouve à 15 minutes de l'aéroport et n'est pas facile à trouver à l'arrivée si l'on y va en voiture, mais la navette que Routes propose pour se rendre à l'aéroport est fluide et efficace.
Read More >8.3 /10 Very good
Reviewed: Saturday, November 16, 2024
they have excellent new cars.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Le tarif est hyper compétitif, équipe très accueillante et professionnelle, temps d’attente un peu long, mais compenser par l’offre d’une gamme de voiture supérieur à ce qui a été demandé. Très bonne expérience, je conseille vivement
Read More >9.7 /10 Excellent
Reviewed: Saturday, November 16, 2024
Supportive staff and an easy rental experience
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
The car was almost brand new, no problems at all with the car, the only problem was that i was not given unlimited mileage as advertised
Read More >8.7 /10 Very good
Reviewed: Saturday, November 16, 2024
Excellent car though it had too large an engine that I was not aware of therefore high fuel consumption. Nevertheless the quality of the car was excellent and service provided by Routes was very good
Read More >6.7 /10 Average
Reviewed: Saturday, November 16, 2024
Initial millage was 1750km per day but they reduced it to 1700km for three days which I wasn't happy about.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Great service with Routes, great car...what more can I say
Read More >9 /10 Excellent
Reviewed: Saturday, November 16, 2024
I had a fantastic experience here. Very fast service, not the most friendly but I would rather quicker service anyway! The shuttle bus worked very well and ran every 15 minutes, only took 5 mins to get to the terminal. I had a lovely brand new car. Booked economy size (voucher stated Toyota Yaris hatchback or similar) and received a huge Kia Forte sedan! It was great :-)
No unexpected extras, would definitely rent here again
Read More >9 /10 Excellent
Reviewed: Saturday, November 16, 2024
All good.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
We were expected (as per the reservation) a different make of car but there was no issue with the one we got.
Read More >9.7 /10 Excellent
Reviewed: Saturday, November 16, 2024
Car was amazing. Little credit car hazel but still ok
Read More >7 /10 Good
Reviewed: Saturday, November 16, 2024
The counter staffs are not friendly and helpful. Didn’t give me time for questions.
Read More >5.7 /10 Average
Reviewed: Saturday, November 16, 2024
Terrible service. Due to a credit card machine issue on their end, we waited over an hour to have our rental processed. No apologies from staff. Terrible.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
On line the hours were 7:00 am opening however the shop did not open until 7:30, so we had to wait half hour until we were able to pick up the car. Otherwise everything was great! Quick service, clean car. We will book again. hank you
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Though I booked for a Rogue Nissan , it was not available. I got a Kia Forte but turned out to be the best for it is fast and good on gas. My family enjoyed the ride and I enjoyed thoroughly the drive.
Thanks routes.
Read More >8.3 /10 Very good
Reviewed: Saturday, November 16, 2024
It's a lovely small company, however it took a while til they picked me up from the airport location. and also for the second time they gave me a minivan instead of the economy car i booked. If you enjoy such upgrades you're in for a good surprise. I though I just spent extra money on gas. But otherwise - a positive experience.
Read More >8 /10 Very good
Reviewed: Saturday, November 16, 2024
The key fob of the car didn't work, so the car had to be opened manually. But, other than that the car was nice.
Read More >8.3 /10 Very good
Reviewed: Saturday, November 16, 2024
The car was very good and the staff very good.
Read More >8.3 /10 Very good
Reviewed: Saturday, November 16, 2024
Very good car very good stuff
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Amazing amazing amazing there not one time I book and they disappoint. They either go above and beyond or go above and beyond.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Counter staff was polite and excellent.
Read More >9.7 /10 Excellent
Reviewed: Saturday, November 16, 2024
Just what you expect. fast service good car
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Front counter staff was very helpful. There was a long queue but worth it.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Great staff at the location. Fast and efficient and the cars were clean and read to go.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Perfecto
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Excellent service and vehicles. I've used them at least 6 times in the past year and they have been excellent to deal with.
Read More >9.3 /10 Excellent
Reviewed: Saturday, November 16, 2024
Was good enough
Read More >7.3 /10 Good
Reviewed: Saturday, November 16, 2024
The location at Toronto Airport where the Routes shuttle pick up is was very difficult to find, better signage would have helped. Excellent value for money, the car was beautiful.Excellent customer service from the shuttle driver and the receptionist at Routes.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
I was very happy, as they were able to upgrade me due to how busy they were with people coming in.
Read More >8 /10 Very good
Reviewed: Saturday, November 16, 2024
The place is remote. Little cumbersome to pick up and drop off. Staff are business like and not friendly. My car was not given with full tank and I returned it with same level but I expected fuel to be full when I picked up. They don't give the vehicle check list to you so you have no idea what's written on it
Read More >7 /10 Good
Reviewed: Saturday, November 16, 2024
Pick up & drop off service was ok.
However, whenever I called to contact office, they never get the call.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
la voiture etait tres neuve, magnifique
Read More >9 /10 Excellent
Reviewed: Saturday, November 16, 2024
Although the shuttle pick-up arrangements were there but pick-up wait times varied due a breakdown of their shuttle bus but a minivan was made available added to ongoing construction delays on 427 and related roads. The staff was very courteous and helpful and made up for the whole delay. I ordered for an intermediate which was provided but they also offered a Jeep instead which I had politely refused. The drop-off experience was also smooth. Once again, all staff members are very supportive and courteous. Full marks to Routes team, we shall use them again.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
I have now rented at least half a dozen times from Routes in the past year. The cars are new and clean. The counter staff is extremely friendly. They didn't have the vehicle I booked, but offered me an amazing upgrade that I was more than satisfied with. Great customer service and team.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Great customer service
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Amazing vehicle. Loved it.
Read More >9.3 /10 Excellent
Reviewed: Saturday, November 16, 2024
Best price and car was perfect. Will book again for sure. They accepted my card insurance.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Amaing experience. Have booked through them for second time. Got updraded both times. Thanks.
Read More >9 /10 Excellent
Reviewed: Saturday, November 16, 2024
Very crowded, but the car was brand new what exceeded my expectations!
Very good experience!
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Very nice cars. Always new cars.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Yes ended up in a Nissan Rogue
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
They are amazing, they gave me a free upgrade as they had a jeep available.
Read More >8.7 /10 Very good
Reviewed: Saturday, November 16, 2024
Why can't you have all your cars filled up when handing to a customer?
Read More >8.7 /10 Very good
Reviewed: Saturday, November 16, 2024
It's a good rental company, at my last rental time I didn't have luck. I got one dirty car and my full-to-full gas contract wasn't respected.
Read More >9.5 /10 Excellent
Reviewed: Saturday, November 16, 2024
Great I experienced rental car
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
I wanted a jeep Cherokee.
But they dint have any and "upgraded" me to a Dodge ram 5000.
Which I didnt want because I spent over a 100 dollars on gas for such a large vehicle with only me as a passenger.
The other option they had was to take a small sedan, but they won't refund the money for the larger booking I did.
Since I didnt want to degrade, I took the ram.
It was helpful because it snowed and I had a very safe drive. But the jeep would have been d same and I would have saved some money on fuel.
Read More >7.7 /10 Good
Reviewed: Saturday, November 16, 2024
I had to wait 45 minutes for the shuttle service and then about 20 minutes at registration desk. The car was great. Dodge Durango R/T
Read More >9.3 /10 Excellent
Reviewed: Saturday, November 16, 2024
This is my second time taking a car from Routes, the experience is good and cars are new. Ontario residents must block 1500CAD of security deposit on their credit card, but I read about it and was prepared, which is ok. There were no additional insurance upsell on the counter unlike other companies in Toronto. They double checked my credit card has insurance included and were very nice to me. They don't have unlimited mileage for Ontario residents, but nobody in Toronto does and their limit was 2500 which was more than enough for my trip. Totally recommend
Read More >8.7 /10 Very good
Reviewed: Saturday, November 16, 2024
pls consider doing a 24/7 service.
Read More >9.3 /10 Excellent
Reviewed: Saturday, November 16, 2024
Please consider doing a 24/7 service
Read More >9.7 /10 Excellent
Reviewed: Saturday, November 16, 2024
Took a little while to be picked up. Drop off service was excellent.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Car was good, line up at pick up was very long, vehicles were not available. It took me close to 2-3 hrs for pick up
Read More >2 /10 Poor
Reviewed: Saturday, November 16, 2024
routes staff are not honest,,my wife unfortunately forgotten her wallet when we returned car,,no body informed us infact they denied for 2 days,and when we threatens for police complains they suddenly found the wallet and that too given us when we reach there office. worse thiings they have stollen the money from the wallet..dishonest people
Read More >4.3 /10 Average
Reviewed: Saturday, November 16, 2024
They tried to charge me for smoking in the car of $150. Problem is I do not smoke!!
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
The counter staff was great through the process. The new location is closer to the airport viscount station, so the shuttle service is fairly quick. New location is bright, open, and features free wifi...
Read More >8.7 /10 Very good
Reviewed: Saturday, November 16, 2024
Counter staff took a while to get the car they seemed unorganized I had to wait 45 mins while my car was being “cleaned” even though my pickup was supposed to be 10am.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
I got a pleasant surprise with car upgrade. Staff were very pleasant at pickup he was very friendly. Also got a brand new car.
Read More >9.3 /10 Excellent
Reviewed: Saturday, November 16, 2024
Great price, nice vehicle.
Read More >9.7 /10 Excellent
Reviewed: Saturday, November 16, 2024
Can you please wash the car properly from outside and interior too. Overall customer service and car performance was excellent.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Super easy to work with. They even offer a free shuttle from the airport.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Routes was able to get me a very nice SUV to use for the two weeks that I was back home visiting family. And when I needed to book a few extra days, they made the process extremely easy.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
They are very focused and have always had a smooth experience.
Read More >9 /10 Excellent
Reviewed: Saturday, November 16, 2024
Our flight was cancelled and then delayed. We booked the car to pick up at 8am, but need to delay the pick up to 6:40pm on the same day. We couldn't contact Routes to deferred the pickup time. It was stressful initially not knowing if they will keep our booking or still charge as no show.
Otherwise, we are happy with the condition of the car.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
My experience at Routes is always stellar. Terrific customer service, efficient and friendly. The mystery vehicle was awesome! I highly recommend Routes Rental.
Read More >7.7 /10 Good
Reviewed: Saturday, November 16, 2024
Waiting long time for shuttle pick up and the driver wasn’t helpful at all with my luggage
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
GOOD
Read More >6 /10 Average
Reviewed: Saturday, November 16, 2024
The wait time in line when picking up the car was quite long.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
I've always rented from this company; the cars are in great condition and almost always new. The rental and return process is simple, though it's a bit of a distance from the airport terminal. However, their shuttle service is very good.
Read More >2 /10 Poor
Reviewed: Saturday, November 16, 2024
The rental company forced a larger car on me when I specifically asked for a small one. The service was terrible, and I definitely won't use them again! I suggest finding a more reliable rental company.
Read More >8 /10 Very good
Reviewed: Saturday, November 16, 2024
The location is a bit far from the airport, about a ten-minute drive.
Read More >8 /10 Very good
Reviewed: Saturday, November 16, 2024
Small company, low cost
Read More >2 /10 Poor
Reviewed: Saturday, November 16, 2024
The location is too remote
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
The company checked the fuel level without being too strict, and didn't mind that the car wasn't washed, as it's hard to find a car wash in winter.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
The staff were very friendly.
Read More >4 /10 Average
Reviewed: Saturday, November 16, 2024
Paying for a Grand Cherokee but getting a Wrangler. No matter how much you argue, the company will just tell you it's the same vehicle group. In reality, I didn't see any Grand Cherokees at this store, only Wranglers. Plus, the staff were not friendly at all. We saw another customer complaining when we picked up the car. The waiting time is generally 30-40 minutes.
Read More >Griselda Nathaniei
Toronto
8 /10 Very good
Reviewed: Saturday, November 16, 2024
The staff's attitude was very enthusiastic
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Very close to the airport, with a shuttle service to the car rental company. There's a gas station nearby, very convenient.
Read More >2 /10 Poor
Reviewed: Saturday, November 16, 2024
They didn't accept my international driver's license and forced me to buy local insurance.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Received a free upgrade to a new GMC at pickup, it was awesome! Simply excellent!
Read More >2 /10 Poor
Reviewed: Saturday, November 16, 2024
The staff member had a terrible attitude
Read More >6 /10 Average
Reviewed: Saturday, November 16, 2024
It was okay.
Read More >2 /10 Poor
Reviewed: Saturday, November 16, 2024
It's all a trick. I booked a Grand Cherokee but got a Kia wagon at the store. They shamelessly claimed it was an upgrade. Being in a foreign country, we had no choice but to accept what they said. Do they really think customers can't tell the difference between a Grand Cherokee and a Kia wagon? I will never rent from this company again! This is how overseas car rentals trap you, and this rental agency is no different!
Read More >2 /10 Poor
Reviewed: Saturday, November 16, 2024
You can't imagine how terrifyingly dirty the car was.
Read More >2 /10 Poor
Reviewed: Saturday, November 16, 2024
After booking, I received the pickup voucher. When I arrived and called, they asked where I was from. I said China, and they immediately said they wouldn't give me the car because I was from China. I immediately complained, saying firstly, you didn't inform of this condition before booking, and secondly, isn't this blatant discrimination? When escalated to the manager, the manager said we just don't rent to you. You should get a refund from the booking platform. This is truly ridiculous.
Read More >2 /10 Poor
Reviewed: Saturday, November 16, 2024
They do not treat customers as their top priority and do not provide convenience. In most places around the world, airport car rentals offer 24/7 service. Car rentals at the airport should allow customers to pick up cars whenever they arrive, considering possible flight delays, customs procedures, and baggage claim delays. Communication between the car rental company and the rental platform needs to be improved!
Read More >2 /10 Poor
Reviewed: Saturday, November 16, 2024
The shuttle service was rude and there were unjustified charges.
Read More >6 /10 Average
Reviewed: Saturday, November 16, 2024
Flexible free vehicle upgrades, but the pickup process was too slow, and there is a 200 km daily mileage limit.
Read More >6 /10 Average
Reviewed: Saturday, November 16, 2024
Basically satisfied
Read More >8 /10 Very good
Reviewed: Saturday, November 16, 2024
Cheap
Read More >2 /10 Poor
Reviewed: Saturday, November 16, 2024
The experience was terrible. The Indian guy insisted on buying insurance, claiming that the insurance from the rental platform was inadequate. When I refused, his attitude became extremely rude. It was so bad that I canceled all my remaining bookings with this company and switched to a larger company, even though it cost more.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Very good.
Read More >4 /10 Average
Reviewed: Saturday, November 16, 2024
I rented the car on June 6th, and the deposit still hasn't been refunded.
Read More >6 /10 Average
Reviewed: Saturday, November 16, 2024
Discrimination against Chinese customers
Read More >2 /10 Poor
Reviewed: Saturday, November 16, 2024
Too far from the airport, inconvenient to pick up the car.
Read More >2 /10 Poor
Reviewed: Saturday, November 16, 2024
After calling at the airport, we waited an hour for the shuttle to arrive.
Read More >2 /10 Poor
Reviewed: Saturday, November 16, 2024
I warn everyone, do not use Routes Car Rental. They are blatantly dishonest! It's a small rental company located outside the airport. When I went to handle my rental, there were hardly any customers, but the efficiency was surprisingly low. It took 2.5 hours in total, definitely not worth it. Not only is their service irregular and improper, but the few staff members I saw at the store appeared to be all South Asian and were dishonest, lying straight to my face. I had already purchased full insurance through the rental website, with the policy in both Chinese and English, but the staff claimed they couldn't understand and forced me to buy their insurance for over $20 per day. Even after speaking with the customer service rep from the rental website, they still insisted on selling me their insurance.
Read More >2 /10 Poor
Reviewed: Saturday, November 16, 2024
Reminding all friends, do not use Routes Car Rental! They are blatantly dishonest! It's a small rental company outside the airport. When I went, there weren't many customers, but the efficiency was still low. It took a total of 2.5 hours and it wasn't worth it. Not only is their service unregulated and unruly, but the staff I saw at the store all seemed to be South Asian and were dishonest, lying blatantly: I had already bought super comprehensive insurance on Zuzuche, and the policy was in both Chinese and English, but the staff said they couldn’t understand and insisted on selling me their insurance for an extra $20 per day. Even after I called the customer service of Zuzuche, they continued to push their insurance.
Read More >2 /10 Poor
Reviewed: Saturday, November 16, 2024
The store required us to purchase new insurance and didn't recognize the insurance already bought on the Zuzuche platform. After over an hour of communication, we finally contacted Zuzuche customer service back in China, but they still didn't acknowledge it. We had to pay for the insurance ourselves to get the car, and then seek reimbursement from Zuzuche upon return.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
This time I rented a car from BUDGET, and compared to others, they asked more detailed questions and the registration process was more comprehensive. There was even a staff member providing instructions beside the actual vehicle. Overall, very satisfied.
Read More >6 /10 Average
Reviewed: Saturday, November 16, 2024
Few staff members, average environment. It would be great if there was someone who spoke Chinese. Service attitude is acceptable, but the wait time is long.
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