I experienced a good

Super easy to work with. They even offer a free shuttle from the airport.

Super easy to use. Comparing prices to competing companies makes the decision simple. Will absolutely use again.

They tried to charge me for smoking in the car of $150. Problem is I do not smoke!!

Excellent service and vehicles. I've used them at least 6 times in the past year and they have been excellent to deal with.

Amazing deals.

Just what you expect. fast service good car

I spent almost 2 hours at the pick up store. The process to get a car form Routes is so so lengthy and paper based and tiring that in that same time I could file my papers and start running for the Premier of Ontario. I mean its just crazy long process - location is short staffed as well. I still gave 4 star rating just because the person at the counter was courteous though also already frustrated with that kind of paperwork. I could actually see their coffee cup filled and cold - their management has to do something about this crappy situation. There were abt 6 people ahead of me in the queue and still I spent abt 2 hours picking the car.

All well