The store required us to purchase new insurance and didn't recognize the insurance already bought on the Zuzuche platform. After over an hour of communication, we finally contacted Zuzuche customer service back in China, but they still didn't acknowledge it. We had to pay for the insurance ourselves to get the car, and then seek reimbursement from Zuzuche upon return.

After booking, I received the pickup voucher. When I arrived and called, they asked where I was from. I said China, and they immediately said they wouldn't give me the car because I was from China. I immediately complained, saying firstly, you didn't inform of this condition before booking, and secondly, isn't this blatant discrimination? When escalated to the manager, the manager said we just don't rent to you. You should get a refund from the booking platform. This is truly ridiculous.

GOOD

N/A

Although the shuttle pick-up arrangements were there but pick-up wait times varied due a breakdown of their shuttle bus but a minivan was made available added to ongoing construction delays on 427 and related roads. The staff was very courteous and helpful and made up for the whole delay. I ordered for an intermediate which was provided but they also offered a Jeep instead which I had politely refused. The drop-off experience was also smooth. Once again, all staff members are very supportive and courteous. Full marks to Routes team, we shall use them again.

Seemless booking experience.

Staff gave me hussle about the mileage even though it's within the 3500 km allotted by my reservation at EasyRentCars. Staff claimed mileage is 1400 km only and wanted to charge for all extra kms.