The location at Toronto Airport where the Routes shuttle pick up is was very difficult to find, better signage would have helped. Excellent value for money, the car was beautiful.Excellent customer service from the shuttle driver and the receptionist at Routes.
About QEEQ:10.0/10
Easy to use. Good to have it linked to an APP and FB messenger.
I expected 3500km but was told the policy for Canadians is 200 per day totalling 600. There was no flag to review the terms. Thankfully the rep allowed 500 per day, although I used more than that. Very upsetting to be put in that position.
“No problem, though the car we got was nothing like the one we ordered.”
About Routes:10.0/10
The car we got (Jeep) was much larger than the car we chose (Toyota). Although the size of the vehicle was not an issue for me, it did mean higher fuel costs. I'm not sure a vehicle the size I ordered was available. This could be an issue for others.
There was no user manual in the car - we couldn't turn the internal lights off for a number of days until someone told us how. Even google couldn't help us (suggested taking the fuse out).
However, the service from Routes was excellent and I would definitely use them again.
“The car not cleaned, no coolant, no windshield washer fluid, etc...”
About Routes:6.3/10
We have asked for the following refunds without a response as of today.
coolant: 15.26
windshield fluid: 3.11
not incursion into USA: 13.00
TOTAL: CANADIAN $31.37
About QEEQ:7.0/10
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7 seater from Routes
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