Our flight was cancelled and then delayed. We booked the car to pick up at 8am, but need to delay the pick up to 6:40pm on the same day. We couldn't contact Routes to deferred the pickup time. It was stressful initially not knowing if they will keep our booking or still charge as no show. Otherwise, we are happy with the condition of the car.

I contacted QEEQ help lines couple times, they have been helpful.

Why can't you have all your cars filled up when handing to a customer?

Ordered a compact, Rio or similar, but got the biggest car in the lot! A Dodge Durango no less! Lovely car to drive, although very thirsty. No complaints.

Car was dangerously low on gas at pickup. I had to return it with more gas.

Car was upgraded nice staff but drop off was bit poor not organised and waited too long for the shuttle..