10 /10 Excellent
Reviewed: Sunday, November 17, 2024
Like: I like Alamo car rental. Service plus price
Dislike: None
Read More >8 /10 Very good
Reviewed: Sunday, November 17, 2024
Like: Everything went very smoothly. Staff was courteous and professional.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
Customer service was excellent!
Read More >8.7 /10 Very good
Reviewed: Sunday, November 17, 2024
The counter lady need to treat customer better, I have purchased everything with my booking including extra insurance for $11 per day but she was insinuating that I do not have the insurance and it is on my own risk if I do not accept what she is offering at the end she end up adding 26 dollars to my bill in order to remove the 500 dollar waiver. Not straight forward and will not use the same lady again
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
Everything went smooth. I was given a free upgrade upon pick up which was a pleasant surprise. Counter staff were very helpful and the lady at drop off location was very courteous as well. Overall great experience.
I would request Alamo staff at Pearson airport location to pick up the phone. Tried connecting several times but no body picked and I had to connect to help desk for some queries. However apart from this, service was excellent and I would book again with Alamo.
Read More >9.7 /10 Excellent
Reviewed: Sunday, November 17, 2024
Car was very clean with excellent specification. Counter staff were helpful and polite. Easy pick up once we found the counter.
Read More >8 /10 Very good
Reviewed: Sunday, November 17, 2024
Really appreciated the VW Tiquan. Spacious for the category chosen. Was in good condition and clean.
Read More >7.7 /10 Good
Reviewed: Sunday, November 17, 2024
The car shake a bit when I slowed it down on highways going around 100-120 km/h. I believe it needed a service but overall experience was good.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
The staff were so nice that they upgraded our car.
Read More >9.7 /10 Excellent
Reviewed: Sunday, November 17, 2024
The car was brand new, clean, and easy to access. The gentleman at the desk was friendly and helpful.
Read More >9 /10 Excellent
Reviewed: Sunday, November 17, 2024
Car was great, pick up location very easy. Very quick process.
The only negative comment is about the staff at the counter during pick up. Not professional and not helpful.
Read More >8.3 /10 Very good
Reviewed: Sunday, November 17, 2024
I had been using EasyRentCars / Alamo bookings for over 3 years on multiple occasions globally, primarily for North Americas. I had reserved Ford Edge equivalent, but when arrived was given a choice between Mitsubishi Outlander I believe and Jeep Cherokee, both choices were not as previous experiences I found the space much more compact as previously I had the new Ford Edge and on an occasion Jeep Wrangler. Driving Experience of the car provided was sub-par. Service from the Front Desk was outstanding, all the members of the team were very friendly and polite, easy to deal with. They tried their best to check other cars that would qualify for the same price, but had limited options.
Read More >9 /10 Excellent
Reviewed: Sunday, November 17, 2024
NA
Read More >9.7 /10 Excellent
Reviewed: Sunday, November 17, 2024
Very smooth and just little things about the insurance. I bought the extra for insurance. Don’t understand why they kept saying I still have to buy another one..
Read More >9.7 /10 Excellent
Reviewed: Sunday, November 17, 2024
Amazing
Read More >9 /10 Excellent
Reviewed: Sunday, November 17, 2024
Car was new and in a very good conditions.
Read More >Bde carvalho pereira
Toronto
10 /10 Excellent
Reviewed: Sunday, November 17, 2024
O carro era novinho, estava super limpo, foi uma experiência excelente.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
i will work with Alamo again 100%
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
Very convenient, and the car is in good condition.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
They provided a Nissan Sunny, the car was new and very easy to drive.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
Simple and efficient
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
Easy to borrow and change cars, but the fee details are unclear.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
Good, convenient and fast.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
Though the store is small, it's quite convenient.
Read More >6 /10 Average
Reviewed: Sunday, November 17, 2024
The staff was very patient.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
No waiting time, enthusiastic and patient, quick and simple process. Excellent!
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
This is my first time renting from this company. The car was in excellent condition, and the staff was very friendly.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
The service is very patient, but it's all in English. Luckily, I had a friend there to pick me up, which solved everything smoothly. If you don't speak English, it could be troublesome.
Read More >8 /10 Very good
Reviewed: Sunday, November 17, 2024
The company is located in a corner. They will try to sell insurance and other products. When picking up the car, they will offer the less desirable cars first.
Read More >6 /10 Average
Reviewed: Sunday, November 17, 2024
Great! Very quick! No cumbersome procedures! Very satisfactory!
Read More >8 /10 Very good
Reviewed: Sunday, November 17, 2024
There was no line when picking up the car, it was very quick. The staff member was a friendly Black man. There was no hard-sell during the process, just pick up your car with your card.
The person handing over the car was a very nice White girl who upgraded the car for free, and she was very patient with the three car changes.
Overall, I have a good impression of the ALAMO branch in Toronto.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
Very good, right at the airport, affordable.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
Quick service, good car condition. They tried to upsell an upgrade, fuel, and extra insurance, but I declined. Overall, a great impression.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
Perhaps due to the comprehensive insurance, pick-up and drop-off were quick. The staff were very friendly.
Read More >8 /10 Very good
Reviewed: Sunday, November 17, 2024
The pickup and dropoff were very fast, and the staff had a good attitude, but the car's condition was not particularly good.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
The counter staff had a great attitude and didn't try to upsell insurance. After seeing our order, they reminded us of the current insurance coverage we had purchased and just asked if we needed any additional insurance. They also asked if we needed DPS and a child seat (since we had a 6-year-old child, though we had already brought our own child seat). The car was handed over to us by a friendly young Black man who thoroughly explained how to use the vehicle. We had booked a familiar Toyota but received a Chrysler C200 instead, so we needed some extra instruction. When we returned the car, the fuel was not full, but the charge was reasonable and the process was extremely fast. Very satisfied with Alamo's service.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
Very satisfied.
Read More >6 /10 Average
Reviewed: Sunday, November 17, 2024
No car inspection during pickup, a bit uneasy.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
The staff were patient and enthusiastic.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
Great! Initially booked a Ford Explorer SUV, but received a GMC, which had ample space for our luggage.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
Very satisfied with the service attitude and the condition of the vehicle.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
Very satisfied.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
The car was in great condition, very new and very clean.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
The service was very attentive, patient, and enthusiastic! Excellent! Trustworthy!
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
Pretty good, got a new car
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
I do not understand English, but the car rental location was easy to find. Both picking up and returning the car were very convenient. Thumbs up!
Read More >2 /10 Poor
Reviewed: Sunday, November 17, 2024
I had already purchased full insurance through QEEQ, but the rental company staff kept discussing insurance with me. Due to my poor English, I thought it was a different insurance and ended up purchasing again. Additionally, the rental staff emphasized that their fuel price was cheaper than outside, but since I didn't actually refuel, I think they might be comparing with high-grade fuel prices.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
Both picking up and returning the car were very convenient, very satisfied.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
The location is right across from the parking lot at Toronto T3 arrival floor, fairly easy to find. The staff were very friendly!
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
They provided a brand new car with less than 15,000 kilometers. The performance was excellent and I am very satisfied!
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
The parking lot is right across from the terminal, very convenient. The car exchange process is also very simple.
Read More >6 /10 Average
Reviewed: Sunday, November 17, 2024
The vehicle booked through the rental platform was rather old, with mileage over 20,000 kilometers. When I requested a replacement car, I was asked to pay additional rent, and they provided a brand new Lincoln MKC (SUV). The ride was comfortable, and the trunk could surprisingly fit four 28-30 inch suitcases. Alamo's rental procedures were straightforward.
Read More >8 /10 Very good
Reviewed: Sunday, November 17, 2024
The back seat was dirty and hadn't been cleaned, which made for an uncomfortable ride.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
I really like this company
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
Pretty good, there are many options available for the same class of vehicles. We spent an extra 20 CAD per day to upgrade to an SUV, and ended up with a 7-seater Paladin, which was too big.
Read More >8 /10 Very good
Reviewed: Sunday, November 17, 2024
The car pickup process was simple and fast. The car was in good condition, making our road trip very enjoyable.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
The location is right on the first floor of the Toronto airport terminal, very convenient. No extra sales push, just asked if I needed the super cover. Returning the car was a bit of a hassle due to the navigation issue. When we arrived, there were a few returns happening. They briefly checked the car and issued a receipt from a handheld device in no time.
Read More >6 /10 Average
Reviewed: Sunday, November 17, 2024
Didn't get the reserved car twice, but the vehicle condition was okay, still quite good
Read More >Joanna Shakespeare
Toronto
2 /10 Poor
Reviewed: Sunday, November 17, 2024
There was no detailed explanation about the full fuel service. They only asked if I needed a full tank when picking up, but didn't mention that after purchasing, I could return the car with any fuel level. This led to a direct loss of 120 CAD.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
The car is acceptable
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
Easy return process.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
The front desk will recommend some insurance, but if you have already purchased full coverage on QEEQ, there is no need to buy additional coverage from the desk.
Read More >6 /10 Average
Reviewed: Sunday, November 17, 2024
They upsell additional services without clearly explaining the fees.
Read More >4 /10 Average
Reviewed: Sunday, November 17, 2024
Attempted to sell insurance and a full tank of fuel
Read More >8 /10 Very good
Reviewed: Sunday, November 17, 2024
Not bad.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
They have many service centers, and I saw many foreigners renting cars from here. The service attitude is also good. I will rent a car from here next time.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
Excellent!
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
The process was clear and standardized. I made an online reservation, and during pickup, they routinely asked a few questions like whether I needed extra insurance, how many pieces of luggage I had, whether I wanted to upgrade the car, and fuel return options. The process took about 20 minutes, and I drove the car away, very convenient.
Read More >6 /10 Average
Reviewed: Sunday, November 17, 2024
As I mentioned before, walking to the airport should be accurate, if driving navigation is inaccurate. It's hard to find the car rental return location at the airport.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
The service is efficient and responsible. The vehicle is very new and we are satisfied.
Read More >8 /10 Very good
Reviewed: Sunday, November 17, 2024
Very convenient, no upselling of additional charges, and the return process involved only checking the fuel and exterior, very quick. However, the service was not very enthusiastic.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
Easy and straightforward,
Returning the car was also convenient.
Read More >8 /10 Very good
Reviewed: Sunday, November 17, 2024
The service was excellent. The entire process took only ten minutes, and I got the car. The car was in great condition, having only run for a little over ten thousand kilometers.
Read More >2 /10 Poor
Reviewed: Sunday, November 17, 2024
Terrible experience, really terrible... We booked a car in Toronto while in China, with a return in Quebec, an 8-day trip. We arrived at the designated pick-up spot about an hour early. There were two drivers in our group... and each of us was told our documents were inadequate. One didn't have a Chinese driver's license, which was understandable, but the other was rejected because the photo was not satisfactory. Communication was difficult in a foreign country... we had no other choice. However, under the same conditions, we immediately rented a car from Hertz next door. Because the pick-up spot was in an underground garage, the signal was poor, and communication took longer than our pick-up time window, resulting in order cancellation. We contacted customer service to explain the situation... but now they are saying our prepayment is non-refundable. Can this kind of special situation be handled differently? Charging some fees would be acceptable... In the future, please make sure to plan well for pick-up and return times, including any possible flight delays.
Read More >6 /10 Average
Reviewed: Sunday, November 17, 2024
I'm dissatisfied with the staff who served me; they were completely unprofessional and very dismissive.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
We picked up the car in the morning with hardly any wait time. The staff did not push us to buy insurance.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
The process was very fast. They even gave us a choice between two cars. We booked a 7-seater Dodge but ended up with an 8-seater Kia, which was very comfortable. Both seating and luggage space were excellent for six people.
Read More >6 /10 Average
Reviewed: Sunday, November 17, 2024
Customer service lacks problem-solving ability
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
The attitude was neither humble nor overly enthusiastic, but they were able to answer all questions!
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
The staff are patient and don't push insurance. The handover process was quick.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
No queue, the staff handled it quickly, no extra insurance sales
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
Satisfactory
Read More >6 /10 Average
Reviewed: Sunday, November 17, 2024
The wait time to pick up the car was quite long, and they didn't tell us how to exit the parking lot after we got the car. We had to drive around and observe everything to find the right way out. However, the return experience was excellent.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
Pretty good
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
Barely any queues, very smooth process
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
Very good
Read More >8 /10 Very good
Reviewed: Sunday, November 17, 2024
Responsible and no extra charges, free additional driver, but the queue was too long.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
The process is simple and the staff is friendly.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
Satisfied
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
Satisfied
Read More >8 /10 Very good
Reviewed: Sunday, November 17, 2024
Almost no waiting in line.
Read More >2 /10 Poor
Reviewed: Sunday, November 17, 2024
Rented the car for a total of 2 days. The attitude was okay when picking up the car, but really bad when returning it. Since our English isn't very good, we saw a charge on the receipt and went back to the counter to ask about it. The counter said we had paid for one day but still owed for another day. We had already paid for two days in full through Zuzuche, so why were we being charged again? We tried calling Zuzuche, but couldn't get through during the National Day holiday. The phone just cut off after a few rings. After much back and forth, we still couldn't reach them. Is this what we can expect during an emergency? By then, the African-American lady at the Alamo counter was very rude and ignored us. We had to ask a male staff member nearby, who finally clarified that no additional payment was needed.
Read More >6 /10 Average
Reviewed: Sunday, November 17, 2024
The lack of Chinese service resulted in buying insurance on Zuzuche and then repurchasing it locally. When returning the car with a full tank, they still asked for fuel payment, but it was resolved smoothly through Zuzuche customer service without extra charges.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
Very good, prompt service
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
Friendly and patient
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
Both pick-up and drop-off were very easy, and the provided vehicle had good cost performance. Compared to renting and returning cars domestically, mutual trust is the most cost-effective way to transact. Thumbs up.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
The service was excellent
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
Excellent
Read More >6 /10 Average
Reviewed: Sunday, November 17, 2024
The suggested credit card linkage for tolls and fuel discounts required a pre-authorized hold on the credit card. Furthermore, the fuel discount involved an upfront service fee by the company, making the discount feel insignificant during refueling.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
The front desk staff at Alamo in Toronto were very professional. They went through their terms one by one and tried to upsell various products. Since I had already bought comprehensive insurance on QEEQ, I said 'no' to everything, and they didn't give me a hard time. At pickup, they initially gave me a small Ford SUV, but I refused it since it wasn't what I had booked. After insisting, they switched it to a Nissan Rogue, which I preferred. Thus began my journey across North America.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
No need to wait in line, the process is simple and quick, and they don't forcefully push insurance.
Read More >8 /10 Very good
Reviewed: Sunday, November 17, 2024
Convenient, fast
Read More >6 /10 Average
Reviewed: Sunday, November 17, 2024
The service attitude was good, but communication was a bit difficult because my English isn't very good.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
The car was very new, almost like a brand-new car.
Read More >6 /10 Average
Reviewed: Sunday, November 17, 2024
The model I booked doesn't exist locally. Not sure whose fault it is. Felt deceived. I don't like Korean cars and prefer the Camry. If it wasn’t available, I might have booked a Ford instead.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
Very good service attitude
Read More >8 /10 Very good
Reviewed: Sunday, November 17, 2024
We arrived at the airport a little after 7 PM. There were no other customers at the rental counter, so the procedure was quite fast.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
National and Alamo counters are connected, and I was assisted by National staff. Quick and efficient.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
Did not have the reserved model, but provided a different one to meet customer needs.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
The counter staff were very patient. They just asked about insurance without pushing it.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
Simple and quick
Read More >8 /10 Very good
Reviewed: Sunday, November 17, 2024
It's okay.
Read More >4 /10 Average
Reviewed: Sunday, November 17, 2024
The domestic car rental store was closed! I had to go to the international terminal to pick up the car! It was so frustrating not knowing how to get there late at night as a girl.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
Very satisfied
Read More >2 /10 Poor
Reviewed: Sunday, November 17, 2024
Unhappy with the last-minute price increase and car change.
Read More >8 /10 Very good
Reviewed: Sunday, November 17, 2024
Overall satisfied, but customer service could be improved
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
The pickup location is clearly marked and easy to find. It's in the parking lot next to the terminal, within walking distance. Returning the car is also very convenient; just follow the green line on the ground in the parking lot. There are plenty of staff available, unlike other companies where you have to do self-return. You can have the car inspected on the spot and know if you need to pay any extra fees. The staff are friendly and the car is new. Overall, a pleasant experience.
Read More >8 /10 Very good
Reviewed: Sunday, November 17, 2024
The car pickup process was simple and the return was convenient.
Read More >6 /10 Average
Reviewed: Sunday, November 17, 2024
This is the only company so far that added insurance even after I declined it. I usually don't check carefully, and I've never had any unauthorized additions before, so I felt comfortable signing off. This time it was particularly annoying. Luckily, it was a short rental, and they only charged me an extra 50 CAD.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
Forgot my bag in the car during return, the staff immediately helped retrieve it! Very grateful!
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
Reliable
Read More >8 /10 Very good
Reviewed: Sunday, November 17, 2024
No major issues
Read More >2 /10 Poor
Reviewed: Sunday, November 17, 2024
Dissatisfied. The app didn't inform me that the second driver had to be at least 25 years old. My child is 22 with 4 years of driving experience, but they were not allowed to be an additional driver. As a result, I had to return the car 4 days early and it caused a lot of inconvenience!
Read More >8 /10 Very good
Reviewed: Sunday, November 17, 2024
Overall satisfied, except the staff refused to help (or teach) how to install a baby seat, which was a bit frustrating. They said it’s explicitly not included, but spending over half an hour trying to figure it out ourselves in the parking lot was quite uncomfortable.
Read More >10 /10 Excellent
Reviewed: Sunday, November 17, 2024
The rental company is very generous overall and does not fuss over the model of car or fuel level.
Read More >8 /10 Very good
Reviewed: Sunday, November 17, 2024
The check-in process was very thorough. To ensure we had a car with a GPS, they upgraded our vehicle and offered extra insurance options. The only issue was that the baby seat was missing one buckle.
Read More >Jacqueline Huggins
Toronto
6 /10 Average
Reviewed: Sunday, November 17, 2024
Couldn't reach the rental company when returning the car, no one answered the phone. The parking location instructions were neither clear nor prominent.
Read More >2 /10 Poor
Reviewed: Sunday, November 17, 2024
Infuriating experience at the Alamo rental point in Toronto Airport: My booking stated a pickup time of 5:00 PM (17:00), but my flight arrived early, so I picked up the car 45 minutes earlier (4:15 PM). The staff did not inform me about any additional charges and processed it as an extra day's rental, charging me for a whole additional day. I am extremely displeased with this unprofessional behavior. Let this be a lesson learned.
Read More >
