The service attitude was good, but communication was a bit difficult because my English isn't very good.

Rented the car for a total of 2 days. The attitude was okay when picking up the car, but really bad when returning it. Since our English isn't very good, we saw a charge on the receipt and went back to the counter to ask about it. The counter said we had paid for one day but still owed for another day. We had already paid for two days in full through Zuzuche, so why were we being charged again? We tried calling Zuzuche, but couldn't get through during the National Day holiday. The phone just cut off after a few rings. After much back and forth, we still couldn't reach them. Is this what we can expect during an emergency? By then, the African-American lady at the Alamo counter was very rude and ignored us. We had to ask a male staff member nearby, who finally clarified that no additional payment was needed.

The attitude was neither humble nor overly enthusiastic, but they were able to answer all questions!

The process was clear and standardized. I made an online reservation, and during pickup, they routinely asked a few questions like whether I needed extra insurance, how many pieces of luggage I had, whether I wanted to upgrade the car, and fuel return options. The process took about 20 minutes, and I drove the car away, very convenient.

Simple and efficient