CAR RENTAL REVIEWS ON ALAMO AT TORONTO PEARSON AIRPORT, YYZ

The car was exactly as advertised . Counter staff was courteous prompt and professional . Will definitely use them again .

The app was super easy to use . All of the prices, conditions and extras were easily accessible with no hidden surprises .

Unhappy with the last-minute price increase and car change.

Wanted a durango instead of the highlander. It had space but i didn't like it's performance in inclimate weather.

Simple and quick

Amazing

No

Car was new and in a very good conditions.

Love this app.

The car was newer than expected, and it seemed the exterior and interior of the car had just been cleaned before the pickup, which was very good and not something to be taken for granted these days. Pickup was a bit long but probably the previous customer had some special issues which might not be the problem of the staff concerned. Some outstanding issue with the charges adjustment which are currently handled under the help of QEEQ Support Staff.

The outstanding issue was initially brought to the attention of QEEQ through the in-app customer support, but that seemed was not followed up. Subsequent email to the customer service was handled by QEEQ and a case was opened. Pending outcome, but appreciated the assistance from the support staff !!

Overall satisfied, but customer service could be improved

Really friendly staff at Alamo, they gave us a choice of vehicles in the category that we booked. I would use Alamo again because of this.

Very easy to reserve through Qeeq

The pickup location is clearly marked and easy to find. It's in the parking lot next to the terminal, within walking distance. Returning the car is also very convenient; just follow the green line on the ground in the parking lot. There are plenty of staff available, unlike other companies where you have to do self-return. You can have the car inspected on the spot and know if you need to pay any extra fees. The staff are friendly and the car is new. Overall, a pleasant experience.

Very satisfied

i will work with Alamo again 100%

The domestic car rental store was closed! I had to go to the international terminal to pick up the car! It was so frustrating not knowing how to get there late at night as a girl.

Helpful counter staff

O carro era novinho, estava super limpo, foi uma experiência excelente.

Site muito fácil de mexer, rápido o processo de reserva e o melhor de tudo, preço incomparável!! Super recomendo

It's okay.

This is the only company so far that added insurance even after I declined it. I usually don't check carefully, and I've never had any unauthorized additions before, so I felt comfortable signing off. This time it was particularly annoying. Luckily, it was a short rental, and they only charged me an extra 50 CAD.

The quickest service ever at an airport. The best day of arrival at an airport and getting a car without any upsell from the customer representatives of Alamo

Satisfied

The car pickup process was simple and the return was convenient.