CAR RENTAL REVIEWS ON AVIS AT TORONTO PEARSON AIRPORT, YYZ

The renewal price is double the normal rate, and once you renew, it cannot be canceled or changed, which is a very unfair policy.

Very good

The one-way drop-off fee is a bit expensive!

spent more time when picked up than expected little problem with the brakes

Best price for vehicle of this type

Very satisfied

Very satisfied

Excellent service

Excellent

Very satisfied

I have been downgraded as no such car or similar car was available, just smaller, with no compensation.

The rental process was very simple with no hidden tricks. Just bring all the required documents and go to the counter to present them and pay the deposit as instructed to pick up the car.

Satisfactory

It was okay, quite efficient.

Picking up and dropping off the car was very convenient. The car didn't have a full tank of gas, so I had to refuel it and ended up being more than half an hour late in returning it. The car was also very dirty and I thought I would be required to wash it, but the staff member said it wasn't necessary.

It's okay.

Free upgrade to a better model, car condition was excellent.

Very satisfied

It's acceptable. Renting a car in North America is honestly easier than in Europe for a foreigner. It's good.

The car was downgraded, had multiple scratches, and the interior wasn't very clean. The front license plate was folded, giving the impression of intentional cover-up, which we only noticed after a few days.

There were two spots where the paint was peeling off. After communicating, I signed a form and had no issues afterward. This potential problem was avoided. The dashboard showed 100%, making me think the gas tank was full, but it was actually the engine oil. After driving about 40 kilometers, it cost me 91 CAD to fill the tank. At the time of return, they told me there would be no charges, but the invoice showed a deduction of 97 CAD for not returning the car with a full tank. I fell into the trap! This dishonest company bets on the fact that you are a tourist (who won't come back), don't check thoroughly, can't read the receipt, and will give up on following up afterward (accepting the loss)! On the first night of using the car, I noticed something was off. I contacted the car rental customer service, and they assured me to keep the evidence and that I could file a complaint afterward. It's been nine days since I returned the car, and there is still no resolution. They claim they are still communicating with the store, but who knows how many years it would take?

Apart from the car being rather old, average cleanliness, and having several scratches, everything else was fine. The rental and return processes were quick.